Relationship Manager
Damac Properties
Total years of experience :18 years, 6 Months
Development.
• Outperformed at the very first quarter of my employment with DAMAC.
• With my oustanding performance was able to exceed the set target with a remarkable variable percentage.
• Awarded "Oustanding Achiever" and "Highest Debutant Achiever" Awards withing the first 6 months of my employment at DAMAC.
• Direct customer supporting campaign management and marketing operations.
• Implementing marketing strategies and executing streamlined marketing operations solutions throughout agencies along with operational vendors.
• Perform in-line with Technical Lead to convey customer needs, establish priorities and manage internal database performance of delivery resources.
• Attain or exceed objectives for current account revenue and up sell more opportunities to be created from new services and products.
• Negotiate contracts with customers working professionally with sales management, company finance along with contract organization.
• Manage assigned customer relationships and loan portfolios.
• Managing Upcountry Marketing Events and Formulating Property Expos.
• Travel to countries for Branding promotions.
• Developing and overseeing relationships with high- and ultra-high-net worth clientele Globally, focusing principally on Dubai & GCC Market.
• Conducting comprehensive review of client portfolios, including meeting with clients and advisors to assess strategies based on objectives and risk profile, identify opportunities, and prepare customized asset allocation suggestions.
• Exceptional understanding of wide range of investment vehicles, including Equities, Bonds, Forex, Stocks, Commodities, Futures, ETF’s and Derivatives.
• Develop effective training programs that teach agents how to acquire customers, negotiate deals, and secure financing and complete paperwork for the sale.
• Planning, budgeting and coordinating open houses or other initiatives to develop new leads and increase sales for the office.
• Approve all contracts and related forms signed by salespeople
• Develop company-wide marketing and oversee advertising placement and budget
• Report on sales activities to top management
• Schedule and conduct weekly sales meetings
• Handling sales for Delhi/NCR as well as upcountry( UP, Rajasthan, Punjab, J&K)
• Developing and coordinating best practice for the most efficient and effective sales approach handling high portfolio clients like CEO, CXO, Partners, Owners, Jewelers, industrialists, doctors, politicians etc..
• Demonstrating automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.
• Closing sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.
• Surpassed sales goals by 12% in the very first quarter of my employment.
• Generating leads and contacts from Partner meets, corporate meetings, Fashion Events etc.
• Providing sales management information by completing reports.
• Updating job knowledge by participating in educational opportunities; reading professional publications.
• Enhancing dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Handling valuation of trading vehicle parallely
• Launching audits and brand comparison studies to measure sales at 5000+ national stores.
• Manage complex online advertising campaigns for large direct clients.
• Meeting cost, quality and delivery objectives.
• Developing production schedules aligned with sales forecasts and delivery targets.
• Implementing alternative recovery plans to overcome supply / demand issues.
• Supplying critical information throughout entire scheduling / expediting process.
• Preparing daily / weekly / monthly department requirements
• Organize special sales projects, such as new product introductions, sales promotions, advertisements, etc.
• Responsible for all internal and external business escalations. Worked directly with sales team to resolve customer impacting issues.
• Plan and supervise ongoing audit engagements pertaining to various functions and systems of several corporate organizations including: internal audit, research and development.
• Analyzed and prioritized technical/equipment needs, maintained accurate forecasts, confirmed delivery dates, and fostered strong vendor relationships. Also, traveled to vendor locations to review and approve work in progress.
• Prepare Dashboards and simultaneously Warranty Analysis
• Implement sales training programs to foster a specialized, knowledgeable, and compliant sales force that marketed all oh HP products.
• Manage an integrated compliance program amidst a continually evolving compliance landscape.
• Interact with internal and external personnel on all organizational levels regarding all compliance issues.
• Investigate, document and resolve regulatory issues and oversee the preparation of compliance reports to be presented to the management.
• Use to verify the documents and also worked closely that no Anti Money Laundering is done either on customers behalf or Partners.
• Supported End to End Supplier Relationship Management Process. Responsible for agreement negotiations, cost and price analysis, sourcing governance and leading the contract management process.
• Evaluated financial and monetary documents and statements.
• Developed proforma statements and cash flow projections.
• Provided analytical services as part of lending team.
• Assisted with the billing of detention and application of contract exceptions.
• Was monitoring closely the Anti Money Laundering and Factoring done by customers and to stop them immediately.
• Answered passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, and/or schedules.
• Directed and assisted passengers in the event of an emergency, such as directing passengers to evacuate a plane following an emergency landing.
• Key skills gained: customer care / safety, first aid, sales, care of children and passengers with special needs.
• Answered inbound calls as well as assist customers who have specific inquiries.
• Investigated and routed complaints from national/ local regulators and consumer to appropriate office for resolution.
• Mentored and developed new staff to meet customer service requirements. Demonstrating willingness to assist team with day to day operations.