prathap kumar

TECHNICAL SUPPORT at CSS.CORP LTD.

• India - Chennai
• November 2011 to December 2012

 Troubleshooting Desktop and Network related issues.
 Working on BMC Remedy, within SLA Environment.
 End user support for CTS internal Employee.
 Coordinating with Onsite & Local Network Engineer.
 L1 support for Network related issue/Tandberg/Polycom VC conference.
 L2 support for Desktop, Windows, related troubleshooting and Installation.
 Troubleshooting on Ads .MsOutlook2007/2010, IBM RAD installation.
 Troubleshooting Cisco switch Port, Vlan, Ip related issues.
 Working On Cisco switch 2960 access level configuration.
 Technical support to Cigna US client regarding HPSM/CSC tickets, for Cigna Project..