Jr. Technology Support Contractor
Special Olympics
Total years of experience :4 years, 10 Months
1. Install and configure Microsoft outlook, word and excel.
2. Download and configure PrintX client for Windows and IOS devices.
3. Interaction with staffs/Client through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
4. Troubleshoot system and network problems, diagnosing and solving software faults.
5.set up new users' accounts and profiles and deal with password issues.
6.Set up channels in Motorola Radios for Special Olympics staffs and instruct them on the usage of Radios.
7.Email Configuration in Redmi Mobiles and download hexode MDN.Hexnode MDM enables centralized device management, allows policy creation and restricts device features. The software is equipped with features such as management tools, remote setup and remote lock and wipe.
1. Collect Business Requirements from the Project lead and create a test plan.
2.Using the plan to assess functionality, performance, reliability, stability and compatibility with other systems.
3. Perform End to End System Testing which includes UI Testing, Functionality Testing, Validation Testing, Performance Testing, Exploratory Testing, Happy Path Testing.
4. Use Firebug for test System performance with bulk data.
5.Client interaction via Mails and Skype Calls.
6. Use Jing tool for capturing images, videos, audios of the software issues and get it logged in BugNET issue tracker.
7. Create and execute test scenarios like an end user.
8. Creating a User Manual for Client using Microsoft Word 2016.
9.An understanding of software QA methodologies, tools, and processes.
10.Ability to use logic and reasoning to identify the strengths and weaknesses of IT systems.
11. Awarded as best employee of the month.
First class with distinction
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