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Pratheesh Panchaman, Operations & Store Manager

Pratheesh Panchaman

Operations & Store Manager·Oodles,

United Arab Emirates

Master's degree, Supply Chain and Logistics Management

Work experience

Total years of experience: 7 years, 10 months

Operations & Store Manager

November 2022 - October 2025

Oodles,

United Kingdom

November 2022 - October 2025

• Managed end-to-end store operations and supervised a workforce of 30 employees.
• Monitored operational KPIs and implemented corrective actions to improve performance.
• Managed inventory control, stock replenishment, and shrinkage reduction initiatives.
• Coordinated operational activities to ensure service delivery and workflow efficiency.
• Led workforce planning, employee onboarding, training, and workplace safety programs.
• Maintained operational records, compliance documentation, and reporting activities.
• Supported revenue growth through promotional and customer engagement initiatives.
• Resolved customer concerns and maintained high customer satisfaction standards.
Company industry:
Software Development
Job role:
Management

Assistant Store Manager

July 2021 - January 2022

Kerala Restaurant,

India

July 2021 - January 2022

• Supported daily business operations and workforce scheduling activities.
• Assisted staff supervision, performance monitoring, and employee training.
• Maintained operational documentation and workflow efficiency.
• Supported inventory monitoring and stock management processes.
• Assisted operational cost control and P&L-related activities.
• Coordinated team operations during high-demand service periods.
• Maintained stakeholder communication and operational records.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Supervisor

January 2021 - January 2022

Kerala Restaurant

United Kingdom

January 2021 - January 2022

Supervised staff and monitored performance, as well as coached and mentored in daily responsibilities and
also implemented employee records management.
Increased productivity and reduced material waste by consistently seeking efficiencies.
Maintained and implemented digitally enforced standards of cleanliness and organization for record
keeping.
Resume screening, Mentored staff to achieve professional development goals and sales production targets.
Increased profits through effective sales training and troubleshooting of service issues.
Company industry:
Catering, Food Service, & Restaurant

HR Executive

January 2019 - January 2020

EQMAX VENTURES PVT LTD

Thiruvananthapuram, India

January 2019 - January 2020

Identifying medical professionals who want to settle abroad through candidate screening.
Benefits administration by Converting various packages and plans ranging from 9 lakhs to 14 lakhs (INR).
Client Management and Customer Support, Time sheet verification.
Making 120 - 150 calls per day as per the data given by the data management team Getting conversions.
Maintaining good rapport with existing clients for more sales opportunity, Internal communications and
create chances of onboarding.
Interacting with various colleges in Bangalore as well as in other colleges in South India and identifying
potential candidates through talent acquisition for abroad process.
Company industry:
IT Services

HR Executive

February 2018 - August 2019

Bioplanet India Pvt. Ltd.,

Bengaluru, India

February 2018 - August 2019

• Managed recruitment lifecycle including sourcing, screening, interviewing, and placement coordination.
• Administered employee benefits, timesheet verification, and HR documentation.
• Maintained compliance records and employee information systems.
• Conducted high-volume candidate engagement averaging 120-150 interactions daily.
• Coordinated talent acquisition initiatives with educational institutions across South India.
Company industry:
Training & Education Center
Job role:
Human Resources and Recruitment

HR Executive

July 2016 - August 2017

Venad News,

Kollam, India

July 2016 - August 2017

• Managed end-to-end recruitment and onboarding activities.
• Drafted job descriptions and maintained HR documentation.
• Coordinated employee engagement and development initiatives.
• Conducted exit interviews and supported HR administration functions.
• Ensured compliance with organizational documentation standards.
Company industry:
Journalism
Job role:
Human Resources and Recruitment

HR Executive

January 2016 - January 2017

VENAD NEWS

Kollam, India

January 2016 - January 2017

Handling end to end recruitment for leading news portals in Kerala by identifying potential talents.
Conducted sourcing of profiles of various levels received from various Technical Managers of news
portals, Meeting coordination.
Write, edit, and review job descriptions for various job positions.
Conducting On boarding and induction formalities, personnel file maintenance.
Conducting exit Interviews and employee development trainings, HR documentation.
Company industry:
Journalism

Content Manager

December 2015 - January 2016

BINARY FOUNTAIN INDIA PVT LTD

Thiruvananthapuram, India

December 2015 - January 2016

Updating the database as per the requirements of the clients from Australia.
Analyze the competitors of clients and data entry.
Update the records of new doctors and removal of the details of exiting doctors, record keeping.
Provide rating to doctors and update the merging of hospitals with the clients, confidentiality.
Company industry:
IT Services

Education

Leeds Beckett University

January 2025

January 2025

Master's degree, Supply Chain and Logistics Management

United Kingdom

University Institute of Management

January 2025

January 2025

Master's degree, Human Resources and

India

Leeds Beckett University

January 2022

January 2022

Master's degree, Supply Chain

United Kingdom

GPA (rating): Satisfactory

GPA (rating): Satisfactory

ROLE OF LOGISTICS IN ENSURING TATA'S COMPETITIVE POSITION IN CAR SALE

University Institute Of Management

January 2015

January 2015

Master's degree, HR

India

Bishop Moore College

December 2012

December 2012

Bachelor's degree, Economics

India

M S M Higher Secondary School

January 2010

January 2010

High school or equivalent, Humanities

India

St John's School

January 2008

January 2008

High school or equivalent, Administration And Basic Sciences

India

Skills

COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
EMPLOYEE ENGAGEMENT
Intermediate
EMPLOYEE ENGAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
PAYROLL ADMINISTRATION
Intermediate
PAYROLL ADMINISTRATION
Intermediate
PRODUCT KNOWLEDGE
Intermediate
PRODUCT KNOWLEDGE
Intermediate
SCHEDULING
Intermediate
SCHEDULING
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
DATA STORE
Intermediate
DATA STORE
Intermediate
INVENTORY CONTROL
Intermediate
INVENTORY CONTROL
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
WORKFORCE PLANNING
Intermediate
WORKFORCE PLANNING
Intermediate
Management
Expert
Management
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Sales
Expert
Sales
Expert
Administration
Expert
Administration
Expert
Marketing
Expert
Marketing
Expert
Store Management
Expert
Store Management
Expert
Accounting
Expert
Accounting
Expert
Retail
Expert
Retail
Expert
Merchandising
Intermediate
Merchandising
Intermediate

Languages

English

Expert

Malayalam

Native Speaker

Training and Certifications

Certifications
operations management]