supervisor
belgian crystal
Total years of experience :17 years, 2 Months
• Manage retail staff, among which includes people working on the floor.
• Meet financial goals by analyzing variances; initiating corrective actions in preparing an annual budget; formulating pricing policies and scheduling expenditures.
• Make sure pricing is correct & Work on store displays.
• Attend trade shows in order to identify new services and products.
• Identify market trends that appeal to customers.
• Ensure products are clean and ready to be displayed.
• Maintain inventory and ensure items are in stock.
• Help, drive, motivate, and encourage retail sales staff to achieve sales targets.
Handle customer complaints, issues and questions
Ensure that the Branches achieve sales plan and comp sales whilst delivering sales metric
performance in line with the company expectations.
• Preparing sales analysis reports on a weekly & monthly basis for management and stores.
•Coordinate with the inventory team for stock discrepancies, stock rotation, and conducting stock
count for different branches.
• Liaise with purchasing department for stock replenishment to different stores
• Sets challenging goals that influence, motivate, inspire and guide others to follow that direction.
• Analyze business, create weekly focus and action plans to support and develop sales growth in all
Branches.
• Models behaviors and energizes associates to ensure proper Branch coverage, quality customer
service, completion of daily tasks and adherence to company standards.
• Provides clear and effective direction to the team and delegates effectively.
• Enforces all company policies and procedures as they relate to customers, associates and overall
operations of the store.
• Lead the team in all areas of the business including, but not limited to, customer experience,
associate experience, sales and profitability.
• Ensures the store achieves a high level of customer satisfaction to reflect consistent, superior
service
• Understands and ensures compliance with all local laws and regulations that govern the store
operation and labor practices.
• Ensures Branches are ready and operational at all times.
Handling hotel amenities brands such as Bvlgari, Salvatore ferragamo, aromatherapy associates, crabtree & Evelyn etc.
Secure new and profitable business in line with agreed minimum net margins
Regional focus being UAE. The regional territories will be reviewed and added from time to time depending on the market conditions.
Prospecting & pursuing business opportunities leading to successful Closing of Sales.
To make use of all online databases, in house databases for prospecting. Leading to Cold Calls, Sales Meetings & Presentations & Sampling.
Negotiation of new contracts in liaison with the Manager- MENA.
Handling the business of designated Independent accounts. Adding value to existing accounts.
To identify potential new areas for business in conjunction with the Manager- MENA.
To meet and hopefully exceed any agreed sales and profitability targets.
To report monthly in the prescribed manner on all new and all current business.
To provide input into all budget discussions for the Middle East business.
Attend appropriate trade conferences, seminars and exhibitions.
To liaise regularly with the Manager- MENA to keep him fully informed of all sales and marketing activity being carried out by Guest and by competitors.
Any other Sales & Account Management related tasks as assigned & agreed from time to time.
Processing customer purchase orders and liaise with the logistics partner for customer delivery.
Follow up customer payments with the accounts department.
Handling brands such as Swarovski, baccarat, Lladro, Christofle, Tumi and St DuPont.
Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff.
Responsible for coaching and training own team members and new employees.
Enter all received goods into the Oracle system and ensure stock control and proper record of all stock movements.
Monitor stock levels and keep stock control department informed of any discrepancies, damaged stock.
Assist and coordinate with the brand analyst for placing orders for store and customers from suppliers.
Preparation of sales reports for the management team.
Coordinate with logistics for customers’ orders and delivery.
Coordinate with the back office, marketing and merchandizing team regards of new launch, in store animation and provide feedback accordingly.
Liaise with the marketing team for the upcoming promotions and events.
Communicate with the administration team regarding any maintenance issues of the store and work permit that is required to perform any technical work such as installation of security systems, window display etc.
Follow up with the different issues with the mall management such as mall promotion, permits, security.
Liaise with the accounting department on advance payments received from clients.
Implement all merchandising as per the brand’s visual merchandising guidelines.
Maintain high standards of visual merchandising housekeeping in terms of cleanness, display, lighting and stock rotation
Communicate with customers to assess and satisfy their needs, and meet or exceed their expectations.
Build and maintain customer relationships in order to build strong loyalty
Handling customer queries and follow up on customer’s complaints, if any.
Review the returns of damage/defected products from the customer and coordinate with the workshop.
Communicating with customers through emails and phone calls regarding store promotions, latest collections.
Maximize sales by implementing and innovating strategies as advised by the management.
Achieve the sales target by using advanced sales techniques and product knowledge
Preparing quotation for the customers and follow up on sales orders.
Answer inbound calls and make outbound calls as well as assist customers who have specific inquiries.
Build customer’s interest in the services and products offered by the company.
Provide personalized customer service of the highest level.
Update the existing databases with changes and the status of each customer/prospective customer.
Resolving billing issues.
Selling Personal Loans, Credit Cards and Insurance.
Taking Inbound Calls
Updating Customer Information.
Processing Overdraft Facilities, Travelers Cheques, Inter Account Transfers.
Providing Assistance Regarding Fraudulent Transactions.
Resolving Problems Regarding Customers Bank Accounts.
Canceling Cheques, ATM Cards Over The Phone.
Handling Customer Complaints.
courses: in advanced MS excel. Diploma in national vocational qualification for retail management
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