Asst. Manager - Technology & Innovations
Fathima Group of Companies
Total years of experience :17 years, 3 Months
Conceptualize, architect, develop technology solutions and manage its deployment across the Group and integrate the disintegrated solutions for an improved technology portfolio
Interact with our Retail Operations, Business Development, Marketing Head and internal and external Technology teams to consider these new capabilities all the way from inception to completion, post-deployment support and coordinate with cross-functional team as required to ensure successful completion of the project.
Major Area of Focus
• IT Projects
• IT Governance
• Process Automation projects
• E-Commerce, Mobile Apps
• Corporate Content management & Social Media
• Technology support to CSR activities
• Digital Media
• In-Store Innovation
• Intranet Development
Responsibilities include but not limited to,
• Develop and oversee IT policies & practices aligning with the group’s internal policies.
• Integrate technologies into various operational procedures for optimal effectiveness.
• In-charge of the on-going projects and liaising between external and internal team to ensure that the projects are completed on time meeting the required specifics.
• Conducts feasibility study for various initiatives planned and proposed to IT to learn its effectiveness and evaluate its tangible and intangible benefits promised.
• Lead R&D for various projects on-demand.
• Architect & implement various EDI Systems.
• Manage IT requirements for new store development and office automation projects
• Orient IT division for technology specific ISO certification ISO 27001
• IT Budgeting & Team Building
• Participate in recruitment, orientation and ongoing training of IT team.
• Assist the Head-Group IT in his initiatives and presentations.
• Plan, organize, direct, control and evaluate the operations of information systems.
• Develop and implement policies and procedures for electronic data processing and computer systems operations and development
• Meet with managers to discuss system requirements, specifications, costs and timelines
• Hire and manage information systems personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems
• Control the computer systems budgets and expenditures
Key Accountabilities
Strategy - To create and maintain Information Technology & Management strategy in line with stakeholder needs and in keeping up with current best practice in the field of IT.
Governance - To ensure Information technology and management are in-line with agreed strategy and policy.
Development - To manage the further development and implementation of current projects to manage:
• the development plans for ongoing integration, upkeep and improvement of IT systems;
• the commissioning of appropriate and cost effective procurement and contractual arrangements;
• the management of project and system dependencies at planning, implementation and support stages;
• the sign off of all project management milestones for IT projects.
• the implementation of security solutions to prevent data leakage and intrusions
Implementation - To manage the day to day operations of IT systems, ensuring that planning, end-user impact, change management, training, quality management are properly addressed and monitored to ensure that deadlines, budgets and service levels are met and results delivered.
Supply management - To manage the relationships with (and between) external agencies and suppliers, ensuring contracts and service levels are negotiated in line with strategic aims and financial constraints and ongoing service is in-line with agreed contracts.
Budget - To manage the annual Information Management budget and any associated funds. Specifically to be responsible for the review, audit and prioritisation of all information management tools, including (in partnership with the Finance Director) the replacement cycle of information technology hardware.
Research- To develop and implement plans, in consultation with key stakeholders, to research, analyse and present solutions that can impreove the workflows, reduce overheads and improve security.
Business continuity - To develop and maintain the Major Incident & Business Continuity plan for IT and to implement measures designed to safeguard the Information Technology and Management needs of the Foundation in the event of major incidents or disasters.
Primary responsibilities
• Administer & manage the company’s internet & intranet environment and build an effective online and digital strategy to help the company orient itself towards the changing digital retailing trends
• Ensure that the IT policy is implemented effectively and practiced within the company.
• To monitor and manage web filtering, surf control and report threats to the IT head
• To coordinate technology and digital media initiatives
Research & Development
• Evaluate, recommend and introduce new technologies
• Track conversion rates and suggest improvements to the website
• Evaluate customer feedback and customer research, market trends and Competitor data.
• Source and manage new revenue generating opportunities
• Review new technologies and keep the company at the forefront of developments on digital world.
Digital Media
• Coordinate with the marketing team to develop and manage digital corporate identities
• Coordinate with the marketing team to develop and manage digital marketing campaigns
• Coordinate with the marketing team for online PR, newsletters and emails
• Plan, device and review marketing efforts such as SEM and display advertising
• Design and deliver a functional web infrastructure for e-marketing, customer relation and online advertising
• Work closely with the marketing team to set and ensure marketing campaigns achieve targets
• Circulate efficient and accurate reporting, detailing results of each web marketing campaign and possible improvement.
• Create and execute of sms and e-mail based marketing campaigns
Responsible for all the aspects of developing websites and Web applications. Providing expert technical leadership in website development, with emphasis on fully leveraging the content management system. Recommending objective and comprehensive technical options for business problems and mentors/guides other team members.
• Brought in income by initiating a B2B module (EPS) in the website
• Developed an intranet site being used by all levels of management
• Collaborated the promotional activities, advertising campaigns with web
• Lead and drive development projects to successfully implement websites, Web applications, and websites.
• Conduct Project meetings and mentor junior staffs.
• Assist in web graphics and page layout
• Co-ordination and prepping of all designs for web use.
• Implement advertising on site
• Initiated, planned, executed, and controlled projects to meet requirements and schedules.
• Assumed responsibility for all standard methodology phases.
• Publishing and archiving of weekly web content.
• Support service-level agreements with periodic on-call/production support responsibilities.
• Act as team player/self-starter with the ability to analyse tasks, work independently, and to drive projects to completion.
• Test site functionality & usability
Supervises reviews, assists and facilitates the development of planograms; determines category space allocation and adjacencies to appropriately allocate product. Ensures that planograms sizes, assortments are available to fit all stores.
• Handled Space Management for all 10 branches
• Provided management on floor and planogram solutions for new and existing retail store formats
• Designed and build planograms for the branches ensuring best product placement
• Assuring deadlines were met with planogram implementation; and the integrity of planograms were maintained through base level training at the store level for new store set up and existing stores.
• Handling technical issues of more than 200 systems
• Delivering telephonic assistance and support for various applications.
• Collecting requirements relating to MIS and other application and communicating to the technical team.
• Analysing codes of existing programs for improvement.
• Developing various programs to facilitate easy flow of routine works.
• Documentation & Document controlling.