Leadership and Organization Development Specialist
Infosys Leadership Institute
Total years of experience :17 years, 4 Months
ILI -
Participant Experience Average15 years and above) with focus on global leadership development and succession. My
responsibilities include:
* Designcustomized leadership learning journeys (4 to6 months), leveraging blended learning models - involves
360 assessments, coaching and mentoring conversations, learning workshops/labs, experiential engagements
and more
* Partner with the HR and the OD team, and global facilitators to develop contextualized and well researched
leadership learning content in alignment with Infosys business strategyand leadership vision for organization
wide leadership programs, Sales specific Hi-Po programs and for Leadership Inductions at strategic roles
* Program-manage Infosys Sales Academy(ISA) Sales Assessment Centres that involves assessment experiences
derived through in-house personality assessment inventory, Leadership Multi-Rater assessments and Review
of Business Critical Presentations by Leaders at Skip-Levels and External Assessors
* Design and implement Infosys InternalLeadership Mentoring Programmefor Hi-Potential Leaders
* Identify learning modules, network with industry-best learning stakeholders/vendors to identify competent
learning partners, oversee contracting and procuring, and manage optimal utilization of training budget
* Oversee global deployment of training programs, conduct Training ROI assessments, review effectiveness of
leadership offerings and draw out productive recommendations and publish dashboards
Average Participant Experience -15years andabove) with focus on sales and delivery leadership development
and succession enablement, and designing customized and contextualised learning programs (global
deployment). Also responsible for crafting the Internal Leadership Mentoring program and driving Sales
Assessment Centres.
* Manageda team of Corporate Trainers in the position of Team Lead; responsibilities included planning trainer
utilization, recruiting new trainers, conducting Train the Trainer programs, coaching trainers through
performanceappraisals towards best performance, collecting and analysing training feedback andtying it back
to the effectiveness of the program
* Led Delivery Assurance Team; responsibilities included coordination, execution and implementation of all
learning programs; ensuring delivery of needed learning interventions, managing trainersand supporting their
personal development, tracking training delivery through LMS, maintaining performance metrics reports that
track associate performance to ensure continuous learning improvement
* Acted as Training Auditor in Corporate Program Management Office; responsibilities included auditing
effective performanceof existing globaltraining centres, analysing training data, creating reports on observed
trends and share with Corporate Learning and Development (L&D)team, and implementing approved process
improvement recommendations withmechanisms for periodic review andtakeup required travels various TCS
training locations in India to launch new training centres,
* Excelled as
Respond to training and HR requirements of clients as an Independent Learning and Development & HR
Consultant
* Facilitate creative dramatics induced learning programs as the Creative Educator for Helen O'Grady
International
* Act as the Coordinator and Resource Person for E-ProF, an emerging not-for-profit group in English Academia
through creating content, facilitating sessions, identifying new clients, customizing training programs and
managing the internal team
Regional Business HR, Talent Engagement (TCS)
Connect with various business stakeholders, analyse performance gaps, identify training requirements, create
training plans and courses, and implement them
* Create content for specific training requirements through thorough research and content designing, identify
exercises like role plays, simulations, case studies etc. that will guarantee experiential, real time learning
scenarios and club it with defined presentations; create pre-reading and post-reading materials and
independent learning content for participants
* Organize pre-training assessments to customize training programs based on competencies, conduct training
programs, organize post-training assessments to record progress and share detailed observation/evaluation
reports with business units
* Manage newly recruited trainers, help them through shadow sessions and faculty development programs,
schedule sessions and infrastructure to enable the end to end training experience
* Contribute to strategic initiatives launched at organizational level like, pre-placement training program for
engineering students in various colleges in India.
* Offer various Soft Skills modules (Communication (Spoken and Written), Presentation Skills, Self-Awareness
Building, Conflict Management, Impression Management, Business Etiquette, Team Work Skills, Inter-cultural
communication, Diversity and Inclusion etc.) through class room sessions, videos, power points, and other
interactive learning methodology
* Collaborate withTechnical Skill Trainers tooffer a holistic grooming experiencefor participants, enabling them
to become more productive as technical consultants, in a cutting edge technological environment
* Observe participants and mentor them through effective and periodic feedback
* Initiate learning interventions based on performance of participants and business requirements
Responsibilities
* Manage end to end employee life cycle - Conduct recruitment drives, select new employees, orient them
towardsorganizationculture, ensureemployee satisfaction in project roles, facilitateprogression in careerand
oversee separation process for exiting employees
* Engage the workforce through employee connect initiatives for better organizational alignment and
commitment, through programs like PEEP, skip level meetings
* Design and conduct PROPEL sessions, used as a powerful internal tool in TCS to contribute to organization’s
effectiveness and development, and to address business challenges in a fun filled, educative environment
* Manage performance reviews and conduct workshops to groom managers on performance management,
facilitate discussions around performance assessment disagreements, and resolve grievances
* Oversee rewards and recognition programs to ensure that the best talent is appreciated and employees are
motivated
* Implement career management programs and competency enhancement drives for various business units
* Analyse trends in human resource engagement, create reports and dashboards on all HR metrics, share
observation with leadership team and execute identified action plans
* Implement TCS HR policies, to assure employee well-being and workplace satisfaction, assess employee
satisfaction through employee survey and initiate appropriate HR interventions
* Identify interpersonal conflicts at work, conduct in depth analysis of the situation, reach consensus through
dialogues, take appropriate corrective measures and update relevant stakeholders
* Design and implement business specific training programs in response to critical needs of business accounts
for greater productivity and performance
Diversity and Inclusion (D&I)
Lead a team of corporate trainers, grooming them to consistently contribute superior deliverables, making
them capable of handling diverse training requirements across India
* Prepare a resource utilization plan for training requirements, develop a hiring plan based on business
projections, recruit new trainers through interviews and induct them into the organization
* Conduct Train the Trainer programs for new and existing trainers in order to ensure delivery of sessions with
quality and consistency across training locations
* Analyse training standardsof myteamoftrainers, assigngoals, conduct performanceassessments, periodically
shareevaluationfeedback withtrainersandsenior management, andexecutelearning interventionsorprocess
improvements as needed
* Prepare content for special groups and revamped learning modules in consultation with business
* Identifychanging trends inTraining and Development sectorandexecutechangemanagement withintheteam
* Establish training standards set by the Corporate Training ProgramManagement Office, at a regional level for
better performance of the centre, while performing the role of Lead, L&D Quality Assurance
Collaborate with local L&D teams across India to launch new training centres and periodically review their
performance
* Audit effective performance of existing training centres, analyse training data, create reports on observed
trends andshare withCorporateL&D team, andimplement approved process improvement recommendations
with mechanisms for periodic review
* Prepare and analyse data of trainers and training programs across centres, for performance assessment and
quality adherence
* Generate recruitment trend, training and performance dashboards on Training Effectiveness for Head, Global
Training, Corporate Learning & Development Team and Talent Acquisition Group
* Analyse and share observation of global training program delivery and process execution, with suggestions to
improve training quality, supporting the review and redesigning of training programs
DiSC Personality Assessment Inventory, Certified Trainer,
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