pratima ravidutt mishra, PROJECT CO-ORDINATOR

pratima ravidutt mishra

PROJECT CO-ORDINATOR

ADCB BANK

Location
United Arab Emirates
Education
Bachelor's degree, Export Import Management
Experience
11 years, 9 Months

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Work Experience

Total years of experience :11 years, 9 Months

PROJECT CO-ORDINATOR at ADCB BANK
  • United Arab Emirates
  • January 2019 to June 2019

Played a key role in unification of ADCB, Union National Bank and Al Hilal Bank. I have performed following tasks
during the project.
• CD1 Was very Critical for Bank in terms of merger where physical channels were rationalized for end customers. My
involvement in that phase being part of Branch SWAT Team: Visiting Selected assigned branches to verify CD1 readiness.
• Helping Team in setting up bank users in both bank systems.
• Consolidation of issues reported from assigned branches.
• Helping stake holders in prompt resolution of the branch reported issues.
• For Customer Day 1 Coordinated staff of more than 50 Branches and Visited Branches.
• Worked as a Branch Champion and ensuring audit in branches for Branch interoperability.
• Access Review and control
• Coordinating with Branches during Customer launch through command center.
• Ensure Remote support is extended to all branches and ensured Branches do not have any network or infra issues.
• Ensure Customer expectation is achieved through changes in Qmatic and interoperable devices.
• Identifying interoperable staff and ensure all such staff are trained adequately.
• Participated in 5 Mock runs and 2 Dress rehearsals and go live activities and Coordinated 100 staff across multiple
departments. Liaising with users to get Test data requirements, configure their user access in test environments.
• Arranged in sending Program Communications and status updates.
• Handled end to end processes related to resource onboarding that involves vendor & resource coordination, document
management, SAP Ariba Process, Logistics Arrangements, related access.
• Timely tracking & submission of resource -timesheets.
• Provide IT support for all the ADCB users ensuring all software and application related issues are addressed and closed
within the service level targets.
• Creating remedy cases and assigning it to the concern Support teams, Report issues to the Service Desk for escalation.
• Assist in User Access Review, Perform User Acceptance Testing.
• User, Group & Computer management in Active Directory and user mailbox management in Microsoft Exchange.
• Assist in setting up remote desktop access for end users via maktabi.
• Assist in Alcatel and Avaya IP Phone voicemail configuration.
• Arranging & Booking of Meeting Rooms, Digital Labs, Workshops, Training Arrangements & Organizing Events, managed
team motivation by birthday celebrations, recognition through appreciation certification, spot awards etc.
• Performed key role in SIT / UAT / DR Setups, it was a tedious task to bring everyone together, keeping everyone
motivated and ensure flawless testing. This also involved environment set-up management of business testing team slots,
etc. Maintain & Manage repositories on Leave Plan, Training Offerings, and other central requirements.
• Provide Logistics Support - Procuring Stationaries, White Boards, Projectors, Flip Boards and other Accessories. Managing
& ensuring Kitchen stocks are in Order.
• Create, Manage and Maintain a database for PMO Staffs. Assists Project Managers in onboarding resources (Contract
Sign-off) Logistics arrangements- workspace, workstation, Telephone, Stationary.
• Creating Network Id, email Id, Physical Access Card & Other access requirements for PMO Managed resources.
• Co-ordination for Travel Bookings / Hotel Bookings whenever applicable.
• Manage Queries with Finance on issues related to Invoice’s processing.
• Liaising with other Internal Department like

HR at PTW ENERGY
  • February 2018 to December 2018

PTW Energy Services Ltd. is a private company headquartered in Calgary, Alberta, Canada. The industry leads
solutions providing fabrication, construction and maintenance services through a network that extends across Canada
and the United States.
MAJOR CLIENTS: ESNAAD, NBTC, PENTAGLOBAL - KUWAIT
• Work with the Leadership team, Facilities Coordination, interact daily with visitors and employees.
• Preparing Monthly reports, Canada, UAE & Malaysia.
• Process visa for new staff and arrange medical Insurance.
• Arrange visa for different countries such as Malaysia, Canada.
• Ensure that new hires are equipped with laptops, supplies, location.
• Schedule and coordinate meetings provide meeting materials.
• Coordinate travel arrangements domestic and international (visa, flights, hotel arrangements, and rental cars), prepare
itineraries, submit expense reports in Expensify, review monthly expense reports activity
• Manage weekly schedules, travel schedules, phones, conference calls, calendars, appointments, conference rooms.

HR CO-ORDINATOR at LAMPRELL ENERGY
  • United Arab Emirates
  • May 2010 to February 2014

LITWIN PEL is a French EPC company with over 300 plus employees executing EPC jobs in the Oil & Gas, Petrochemical,
Construction and Power Sector. (Secondment & In-house)
Sourcing & Screening:
• Sourcing candidates through External Jobsites, Company Recruitment database, Employee Referral Database,
Recruitment Agencies for FEED, EPC & PMC clients like ADMA - OPCO, ADGAS, FERTIL, NPCC, GASCO, TAKREER, ADGAS,
ADNATCO, (All Abu Dhabi National Oil Company - ADNOC group companies).
• Helping clients to find suitable candidate to fill their vacancies.
• Conducting phone interviews with prospective candidates.
• Arranging interviews with candidates who have been short listed for a position.
• Updating the recruitment agency database with the details of potential candidates.
Key Responsibilities: Conducting recruitment cycle i.e. from sourcing up to mobilization - for LITWIN & Clients (Secondment
Recruitment and In-House Recruitments)
• Identify roles to be filled within the organization - this will be approved by the HR Manager.
• Responsible for sourcing for suitable candidates for available positions and identifying suitable recruitment channels, &
ensure all vacancies are filled with the suitable Candidates within the targeted time.
• Establish contact with candidates. Preliminary assessment, conducting interview for short listing candidates and taking
details as required for further proceedings for the submission to Client Company.
• Liaising with client regarding candidate’s mobilization formalities and dates.
• Follow up to facilitate telephonic / Personnel interview once the candidate got selected by Client companies.

HR OFFICER at CANADOIL ENGINEERING
  • November 2007 to May 2010

Canadoil Engineering is a multinational World class engineering solutions provider over last 35 years. It is a globally based Designer,
Manufacturer and Fabricator of Steel Pipes, Pipe Fittings, Launchers/Receivers, Slug Catchers, Engineered Package
Skids, Pressure Vessels and Piping Components.

EMPLOYEE RELATIONS at COLLABERA TECHNOLOGIES
  • India
  • October 2005 to October 2007

one of the fastest growing providers of end-to-end information technology services and business
solutions worldwide. Collabera’s core competencies are in the areas of application development and maintenance, emerging
technology & eBusiness strategy & development services, enterprise software solutions support, data warehousing & business
intelligence and quality assurance and testing.

Education

Bachelor's degree, Export Import Management
  • at EXIM Society of Barod
  • February 2022

courses: Public Speaking and Leadership Trainings –Toastmasters International Abu Dhabi, UAE – Headquartered at California, USA

Bachelor's degree, Human Resource Management
  • at Symbiosis Centre
  • January 2003

in

Bachelor's degree, commerce
  • at University
  • January 2001

’s in

High school or equivalent, commerce
  • at University
  • January 2001

’s in

Specialties & Skills

Customer Service
Recruitment
Employee Relations
Office Coordination
Administration
CUSTOMER RELATIONS
DOCUMENTATION
INSURANCE
LETTERS
PAYROLL PROCESSING
PERSONNEL
RECRUITING
APPLICATION DEVELOPMENT
BENEFITS ADMINISTRATION

Social Profiles

Personal Website
Personal Website

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Languages

English
Expert
French
Expert
Hindi
Expert