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Pratip Mazumdar, Director/Dean

Pratip Mazumdar

Director/Dean·Shoolini School of Hospitality Mgmt

India

Higher diploma, Hospitality Management

Work experience

Total years of experience: 34 years, 8 months

Director/Dean

July 2017 - Present

Shoolini School of Hospitality Mgmt

India

July 2017 - Present

1.Establishing the brand new School of Hospitality & Hotel Mgmt for a top-ranking Pvt University. 2.Initiation of a fresh 3-yr B.Sc Degree Prgrm in Hotel Mgmt at Shoolini University. 3.Incorporating a Course Curriculum which integrates requisite Theory with complete emphasis on Hands-on Skills going beyond the traditional Hoteliering subjects of Accommodation Operations & Food & Beverage with an accent on Global Hospitality Best Practices. 4.Commissioning of a new in-Campus Boutique Hotel "Shoolini Chalet" alongwith operations of a Faculty Club & a premium Visiting Faculty Guest House "DAFFODILS", envisioned to be operated by the students in an endeavour to simulate real-time operational experience. 5.A horizon-goal is to establish an Academic Linkage cum Exchange Programme with a reputed American University involved in qualitative research on International Hospitality & Real Estate Trends.
Company industry:
Primary, Prep, & Secondary School
Job role:
Hospitality and Tourism

Group Head of Administration

February 2016 - May 2017

Quess Corp Ltd

Bengaluru, India

February 2016 - May 2017

1. Operational Supervision of 60 Branch Offices across India. 2. Business Efficiency across Pan-India Administrative & Facilities Function. 3. Cohesive binding together of 26 Admin Mgrs across India. 4. Measurable Focus on Cost Budgets & Admin-Productivity thru Biz Plans & ongoing MIS. 5. Optimum Vendor Mgmt for better Cost Efficiencies & Service-delivery. 6. Effective Pan-India Branch-connect alongwith Business-connect for Escalation-free Operations. 7. Coaching & Mentoring of Mid-Mgmt for Career-Path & Succession Planning. 8. Statutory Compliances for Branch operations. 9.Expansion & Adding of Branches across India 10. Maintaining Best Possible Seat-Cost Ratio, Floor Efficiency Ratio, Rental-Rationalisation across Branches.
Company industry:
Administration Support Services
Job role:
Management

Vice President---Hospitality

June 2014 - December 2015

MRG Hospitality---Goldfinch Hotels

Bengaluru, India

June 2014 - December 2015

1.Operational Supervision of 04 Midscale "Goldfinch" Branded Category(180 rms)hotels with a Total manpower of approx.550 & Pre-opening of 02 Upscale Branded Category(370 rms) hotels---Courtyard by Marriott in Bangalore & Double Tree by Hilton in Goa. 2.Business Efficiency of the Division & expanding Bandwidth of the Brand. 3.Relationship-nurturing of a Business Model between Owning Company & Franchised Operating Brands. 4.Measurable Focus on Divisional Budgets & Productivity thru Biz Plans & ongoing MIS. 5.Business Process structuring resulting in Operational Excellence & Fiscal Efficiency. 6.Positioning Standalone Fine Dining Restaurants as an allied Revenue-stream. 7.Coaching & Mentoring of Mid-Mgmt for Career-Path & Succession Planning. 8.Creating a Learning Organisation. 9.Statuatory Compliances. 10.Enhance Critical Mass of the Brand.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

General Manager

March 2013 - June 2014

Carlson Rezidor Hotels

Delhi, India

March 2013 - June 2014

Responsible for TopLine, BottomLine, Regular Fund Flow, External & Internal Customer Satisfaction Index, Client Relationship with Corporates and Travel Trade, Gross Operating Profit to Mgmt Development Company, Profitability & Image-building to Owning Company for a Mid-market, Upscale Country Inn property in the Corporate Hub of South Delhi. In Sum, managing the 3Rs---Revenue, Retention and Returns alongwith the 3Ps---People, Product, Process.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Operations & Training Consultant

October 2012 - February 2013

Marasa Africa---Madhvani Group

Central African Republic

October 2012 - February 2013

Marasa Africa is a wholly owned subsidiary of Kampala-based Madhvani Group with diverse Business interests in Sugar, Agriculture, Floriculture, Insurance, Construction and Tourism.Marasa Africa runs 7 niche-luxury, premier Safari Lodges, 3 in Kenya and 4 in Uganda, in various world-famed Game Reserves.Primarily, resort-offerings in Wildlife Sanctuaries, Marasa's Safari Lodges offer upmarket luxury in the African wilderness for discerning clientele.
Company industry:
Hospitality & Accomodation
Job role:
Training and Development

Freelance Training Consultant

April 2012 - September 2012

Freelance

Delhi, India

April 2012 - September 2012

Executed projects on Manpower Rationalisation & Operational Efficiency for standalone hotels and Mid-market properties with Country Inns & Suites.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Head of L&D

December 2011 - March 2012

Leela Palaces,Hotels & Resorts

Mumbai, India

December 2011 - March 2012

1.Strategic:-

Corporate Induction, Mandatory Prgrms, SOPs, Mystery Audits, Trng Need Analysis, Evaluation & Performance Outcomes, Trng Budgets, Service Culture building, Integration of L&D Goals with Business Goals.

2.Operational:-

Short+Long term L&D Strategies to support Business Outcomes, Mgmt.Trng.Prgrms, Co-ordination with External Trng. Solution Vendors, Identification of best-in-class Trng.Solutions, their Pricing and ROI, Key Drivers of Business Success and Critical Processes focussed on such drivers, Internal Consultancy with Senior Leadership.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Regional Head for L&D

November 2008 - November 2011

ITC Welcomgroup Hotels

Mumbai, India

November 2008 - November 2011

Synergy between four Western Region Hotels(nearly 800rooms;1200 employees) in terms of consistent Brand standards implementation.
a)Facilitation of company-wide Regional Training Programmes.
b)Formulation of specific Signature Services Programmes as Key Differentiators of Service Deliveries.
c)Driving E-learning systems for the chain in Western Region.
d)Building a Global Service Culture.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Senior Management Training Instructor

October 2005 - October 2008

ITC Hospitality Management Institute

Delhi, India

October 2005 - October 2008

Co-ordinated Management Training Batches for ITC Welcomgroup Hotels.
a)Involved in Curriculum Design .
b)Facilitation of Outdoor Training Programmes for Junior Managers.
Company industry:
Hospitality & Accomodation
Job role:
Training and Development

Front Office Manager

July 2002 - September 2005

ITC Welcomgroup Hotels

Jaipur, India

July 2002 - September 2005

Responsible for Customer Satisfaction Index ( WOW Ratio)
Responsible for Revenue Maximization through REVPAR and ARR Route.
Profitably driven Global distribution channels for enhanced revenues.
Company industry:
Hospitality & Accomodation
Job role:
Management

Corporate Training Manager

August 1999 - June 2002

ITC Fortune Park Hotels Ltd

Delhi, India

August 1999 - June 2002

Active involvement in Pre-opening training for budget category hotels.
a)Driving FPHL Brand Standards into franchisee operations of owner driven properties.
b)Opening Six Fortune Properties across India.
c)Formulated Hotel Operation Training Programme for Fortune Hotels- Junior Executives.
Company industry:
Hospitality & Accomodation
Job role:
Training and Development

Front Office Manager

January 1999 - June 1999

Grand Hyatt

India

January 1999 - June 1999

With a view to redefine and set benchmark standards in the Hospitality Industry, my Rooms Division brief, in the Project stages was to :-
a)Customisation of Hyatt International Pre-opening Brand standards manual for first Indian operation in Delhi of 390 rooms.
b)Establish Property Management Systems e.g. FIDELIO, MICROS, MAXIAL.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

General Manager

January 1998 - December 1998

Holiday Inn

India

January 1998 - December 1998

My brief as General Manager of the property encompassed:-
a)Running Operation for a 65- room resort with a manpower of 83, whilst maintaining International Brand Standards of Bass Hotels and Resorts.
b)Driven revenues from source, leisure markets of USA, UK, France, Belgium, Korea and Japan.
c)Responsible for GOP and Turnover.
d)Responsible for relationship between Property Owner and Holiday Inn Franchisee
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Learning & Development Manager

February 1996 - December 1997

The Park Hotel

Delhi, India

February 1996 - December 1997

A boutique hotel of 236 rooms, it is a member of prestigious Small Luxury Hotels of the World. With a manpower strength of about 550 people, the property presented a challenge in terms of :-
a)Formulated 18- month Management Training Programme.
b)Customised and Conducted Operations training in Rooms division and Food and Beverage Service.
c)Facilitation of External Training Programmes..
d)Promotion of Quality as an Organisation Culture.
Company industry:
Hospitality & Accomodation
Job role:
Training and Development

Retail Showroom Manager

September 1995 - December 1995

Liz Claiborne Dubai

Dubai, United Arab Emirates

September 1995 - December 1995

A diverse experience in premium-upmarket retailing as for the newest Liz Claiborne New York group of retail outlet at the Deira City Centre, Dubai, the brief being :-
a)Inventory Management.
b)Merchandising Co-ordination.
c)Staff Management.
d)Management and Control of Revenue per available space.
Company industry:
Retail & Wholesale
Job role:
Management

Assistant Manager

June 1991 - August 1995

The Oberoi Hotels

Kolkata, India

June 1991 - August 1995

Rooms Division day to day operation.
a)Staff Rostering.
b)Adherence to Brand Standards and Standard Operating Procedures.
c)Wide Exposure to Food and Beverage Operation including Restaurants and Banquet operations
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

The Oberoi School of Hotel Managemen

June 1991

June 1991

Higher diploma, Hospitality Management

India

GPA (point): 4 out of 4

GPA (point): 4 out of 4

Post Graduate Diploma in Hospitality Administration.

St.Xavier's College

May 1989

May 1989

Bachelor's degree, Commerce

India

GPA (point): 4 out of 4

GPA (point): 4 out of 4

, Graduation Degree.

Don Bosco School

April 1986

April 1986

High school or equivalent, Commerce

India

GPA (percentage): 70%

GPA (percentage): 70%

, High School completion.

Skills

Human Resource Development
Expert
Human Resource Development
Expert
Client Service
Expert
Client Service
Expert
Strategic Planning
Expert
Strategic Planning
Expert
Training Management
Expert
Training Management
Expert
Profit Centre Operations
Expert
Profit Centre Operations
Expert
BUDGETING
Expert
BUDGETING
Expert
BUSINESS INTELLIGENCE
Expert
BUSINESS INTELLIGENCE
Expert
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
CORPORATE TRAINING
Expert
CORPORATE TRAINING
Expert
CURRICULUM DESIGN
Expert
CURRICULUM DESIGN
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
DELIVERY
Expert
DELIVERY
Expert
FOCUS
Expert
FOCUS
Expert
FUNCTIONAL
Expert
FUNCTIONAL
Expert
Human Resource Development
Expert
Human Resource Development
Expert
Client Service
Expert
Client Service
Expert
Strategic Planning
Expert
Strategic Planning
Expert
Training Management
Expert
Training Management
Expert
Profit Centre Operations
Expert
Profit Centre Operations
Expert

Languages

French
Beginner
Bengali
Native Speaker
Hindi
Expert
English
Expert

Training and Certifications

Training
Oberoi Hotels Management Training Program
Oberoi School of Hotel Mgmt
Jun 1989
Show credentials
Trainer Development Program
India Tourism Human Resource Development Committee
Jul 1996
Show credentials
Service Leadership
aBeacon Consulting
Jun 2008
Show credentials
Property Service Culture
Starwood Hotels
Nov 2009
Show credentials
Mentoring Skills for Managers
Indian Society for Training and Development
Feb 2008
Show credentials
 Certified Operations Trainer
Indian Society for Training and Development
Oct 1997
Show credentials
Executive Development Programme on Business Leadership
Indian Institute of Management Bangalore
Nov 2008
Show credentials
Strategic Growth & Leadership in Emerging Markets
Cornell University
Jun 2014
Show credentials

Hobbies

  • An unfulfilled desire of being a NewsReader
    Always wanted to do news-reading but never quite actualised an opportunity.
  • Love the form of written expression
    I like to express myself in the written communication mode in English any form of thoughts, ideas,presentations.
  • Theatre & Dramatics
    Have performed in over 15 Theatre Productions in Kolkata. Have also directed a Children's pantomime for Doordarshan----National TV Channel.
  • Avid interest in Vintage & Classic cars
    Own 2 of these:- a)Limited edition Honda Prelude Sports Coupe b)Mahindra Classic with a 2.5litre Peugeot Engine