Advisor
24/7
Total years of experience :0 years, 8 Months
Open and maintain customer accounts by recording account information
•Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
•Recommend potential products or services to management by collecting customer information and analyzing customer needs
•Prepare product or service reports by collecting and analyzing customer information
•Contribute to team effort by accomplishing related results as needed
•Manage large amounts volumes
•Generate sales leads
•Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
•Follow communication procedures, guidelines and policies
•Go the extra mile to engage customers
•Work with customer service manager to ensure proper customer service is being delivered
•Handle changes in policies or renewals