Princess Zheraya Rhea Saniel, Customer Service Agent

Princess Zheraya Rhea Saniel

Customer Service Agent

dnata - Emirates Group

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Baccalauréat, Bachelor of Science in Tourism
Expérience
19 years, 11 Mois

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Expériences professionnelles

Total des années d'expérience :19 years, 11 Mois

Customer Service Agent à dnata - Emirates Group
  • Émirats Arabes Unis
  • Je travaille ici depuis août 2018

Provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, boarding of flights, departure operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Retail Development and Visual Merchandising Executive à RBK Middle East L.L.C. (Reebok)
  • Émirats Arabes Unis - Dubaï
  • juillet 2012 à août 2018

Administer all Store Development projects; Visual Merchandising plans and implementations; Retail Operations and Admin support in over a 100 Own-Retail and Franchise Reebok retail spaces in the GCC region (UAE, Kuwait, KSA, Qatar, Bahrain, and Oman).

Visual Merchandising and Marketing Coordinator à RBK Middle East L.L.C. (Reebok)
  • Émirats Arabes Unis - Dubaï
  • mai 2010 à juin 2012

Lead and support the planning and implementation of Visual Merchandising, Brand and Trade Marketing strategies in Retail Environments for New Store Openings; Seasonal Launches; Brand Activations; Campaigns; Events; Sales Meetings; and Sponsorships.

Customer Service Associate cum Instore Visual Merchandiser à RSH Middle East L.L.C. (Ted Baker and bebe)
  • Émirats Arabes Unis - Dubaï
  • juillet 2008 à avril 2010

Deliver quality Customer Service and achieve the monthly Retail Sales target while at the same time responsible in executing and maintaining the Visual Merchandising standards and Brand Marketing strategies in the store. Support in the Visual Merchandising activities during new Store Openings in the UAE.

Service Crew Trainer à Golden Arches Development Inc. (McDonald's Phils.)
  • Philippines
  • janvier 2002 à janvier 2006

Follow hygiene, sanitation and food safety practices and requirements while focusing on meeting the needs and satisfaction of the customers.

Éducation

Baccalauréat, Bachelor of Science in Tourism
  • à University of Perpetual Help DALTA System Molino
  • avril 2008

Specialties & Skills

Administration
Project Support
Customer Service
Visual Merchandising
Coordination / Administration
Customer Service
Visual Merchandising
Adobe Illustrator
AutoCAD
Project Administration
Photoshop
Trade Marketing
Trade Marketing

Langues

Anglais
Expert
Tagalog
Langue Maternelle

Formation et Diplômes

Food and Beverage Service (Formation)
Institut de formation:
Singapore Island Country Club
Date de la formation:
September 2007
Reservation and Ticketing (Formation)
Institut de formation:
Pena Travel and Tours
Date de la formation:
January 2007
Human Resources Assistant (Formation)
Institut de formation:
Cebu Pacific Air Inc.
Date de la formation:
October 2006

Loisirs

  • Coordination, Visual Merchandising, Trade Marketing, Store Development, Retail Projects
    - 10yrs experience in Fashion & Fitness brands in a Retail company in the UAE. - Administered Store Development, Trade Marketing, Visual Merchandising plans to open or renovate 105 Reebok stores with less supervision. - 4yrs of recognized Customer Service experience in McDonald’s Phils. - Internship with commendation at FnB Service for 6 mos. in a respected golf club in Singapore.