Priscilla Conrad D'Souza

 Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, memo)
 Receive and screen phone calls and redirect them when appropriate.
 Provide general administrative and clerical support including mailing, scanning, faxing and copying to management.
 Maintain office supplies for the office.
 Comparing and evaluating offers from suppliers. Monitor stock levels and place orders as needed.
 Maintain updated records of purchased products, delivery information and invoices
 Following up with the suppliers regarding the order. Reviewing the prices and confirming the orders.
 Preparing the list of pending items with estimated date of arrival and providing it to all showrooms.
 Preparing daily Sales report.
 Scheduling the shipping after the goods are ready, reviewing and finalizing the legal documents which are required at the time of clearance.

➢ Checking and formatting the Documents prepared for Contract
➢ Recording the Minutes of Meeting and sending reports for the same.
➢ Coordination with KIPIC with latest updates on the project.
➢ Meetings and coordination with Suppliers for Kitchen Equipment's.
➢ Filing of documents
➢ Keeping Track for the progress of the project
➢ Ensuring all the work is done as per the contract agreement of KIPIC

➢ Typing Dictation - Preliminary reports, Interim report, Final Report, Emails
➢ Filing and scanning documents case wise.
➢ Photo scanning, filing and printing case
➢ Printing emails and writing updated for the case
➢ Updating records for new cases received
➢ Preparing tags for filing
➢ Filing email prints
➢ Replying to emails
➢ Calculation for adjusted amounts

Managing investor services front desk, processing investment transaction, helping investors with documentation, queries and complain. Also managing branch activities - maintaining attendance, stationary like letter head, forms, reading materials, account statement, Petty cash for branch expenses. Assisting sales with queries and resolve issues raised by brokers.

➢ Verification and time stamping of retail, banking and institutional transaction received across the counter, fax and E-mails
➢ Confirming received transaction to respective teams. - Retail, Institutional, Banking, Operations, Fund management and client.
➢ Taking necessary action and following up for incomplete transaction.
➢ Handle RTGS/NEFT/DC rejections.
➢ Quality check and Time stamp of financial transaction and report the same to the concerned teams as per the prescribed guidelines
➢ Banking of instrument for historic transactions
➢ Credit confirmation from Operations team for high value transaction.
➢ Coordination with institutional sales team for transaction and funds
➢ Updating Institutional transaction to operation team and fund manager.
➢ Coordinating with clients and brokers for funds and transaction.
➢ Resolve queries raised by brokers, investors and sales team - phone, e-mails and messages
➢ Following-up for transaction received of Fax and e-mails.
➢ Information clients / brokers for missing/pending documents.
➢ Maintaining data for Fax file, RUD File, local printed cheque.
➢ Obtains, verified and records daily transaction received from the investors/ brokers; and performs all prescribed routines to operate effectively and to ensure adequacy of transaction.
➢ Carries out end of day processes like printing transaction lists, preparing transaction sheets as per procedure and in a timely manner.
➢ Obtains necessary approvals for any exceptions to ensure compliance with SEBI regulations.
➢ Manages counter loads by analyzing the situation and prioritizing/ processing customers to reduce queues.
➢ Helping investors by recommending alternative services, guiding customers, and answering inquiries.
➢ Maintain and deliver error free and qualitative services
➢ Maintaining branch Stationery record and ordering required stationery

Independently managing customer service desk
➢ Accepting and verifying financial & non financial transactions received across the counter
➢ Ensure NIL time stamping exception.
➢ Accepting and scrutinizing KYC’s received across the counter.
➢ Processing KYC (Know Your Customer) Application
➢ Calling up investors for payment bank details confirmation
➢ Calling investors for renewal of SIP, discontinued SIP, rejected SIP.
➢ Preparing Monthly MIS report
➢ Obtains, verified and records daily transaction received from the investors/ brokers; and performs all prescribed routines to operate effectively and to ensure adequacy of transaction.
➢ Manages counter loads by assessing the situation and prioritizing/ processing customers to reduce queues.
➢ Generates and escalates periodic and requested reports ensuring accuracy and timely delivery.
➢ Participates in the various cross-functional committees/teams for multiple purposes to achieve optimal cooperation and to assume seamless quality service.
➢ Informing investor’s for RUD chq and updating the same to SBFS for required action.
➢ Maintains updated knowledge of rules, regulations and standards in the field and related matters of interest to the department.
➢ Managed travel desk and checking travel vouchers / bills. (for 2 months)
➢ Servicing to investors and sales team.
➢ Performs other duties in line with scope of work and as assigned

➢ Time stamping financial transaction requested by investors over phone.
➢ Checking physical applications received by sales and time stamping the same
➢ Resolving all types of queries and complain - from investor, Broker & Online
➢ Prepare daily reports for transactions received
➢ Following up with CAMS for errors, rectification queries and complains.
➢ Resolve queries raised by brokers and investors - phone, e-mails
➢ Obtains, verified and records daily transaction received from the investors/ brokers;
➢ Performs all prescribed routines to operate effectively and to ensure adequacy of transaction.
➢ Informing investor’s for RUD chq and updating the same in system
➢ Performs other duties in line with scope of work and as assigned.
➢ Maintaining data after reconciliation with daily transaction.
➢ Delivering account statement to investor and brokers.
➢ Accepting and verifying NFO application.

 Manage Investor and Distributor queries
 Checking and processing Application form
 Processing Transaction request over Phone
 Guiding investors to select right fund for investment
 Handling online transaction
 Accepting request for Online PIN
 Resolving online queries
 Checking for online funds received and allotting units for same
 Following up with CAMS for errors and rectification
 Informing investors the scheme details
 Informing investors for redemption loads & exit charges
 Following up for not receipt for Redemption, Dividend cheque NEFT & RTGS payouts
 Following up for investors query & complain letters
 Accepting KYC forms and verifying Documents provided
 System knowledge