Technical Consultant
IBM Middle Eas
Total years of experience :13 years, 0 Months
Key Result Areas:
•Recommending and upgrading IT infrastructure requirements for ensuring acceptable levels of security, disaster management and data recovery plans
•Administering entire process & quality management, fault management, escalation management, preventive maintenance as well as performance management operations
•Providing high-end technical support on systems, managing incidents and ensuring high end-user satisfaction levels through solution of their problems
•Maintaining disaster recovery programs in alignment with business requirements
•Participating in DR tests and tracking the completion of the same
Highlights:
•Interacted with customers & business partners for implementation projects to ensure site readiness
•Led key projects for integrating the acquired business
•Re-engineered policy & processes with new technology roll-out which resulted in substantial savings
•Collaborated with Level 1 or 2 Support teams & customers to conduct detailed debugging and suggest workarounds to get the customer site up & running