key account manager sales
Dell
Total years of experience :6 years, 6 Months
Manage B2B Marketing and Sales of Dell Product's Portfolio for Large and Medium Enterprieses globally.
Consistently achieving an average quarterly sales target of $1.5 million.
Collaborated with the marketing team to create and execute a successful webinar series that generated 200+ leads and resulted in 10 new customer acquisitions.
Increased customer retention from 20% to 50% within a span of 13 weeks by establishing and nurturing long-term relationships with customers.
Tracked weekly sales to develop senior leadership reports for corrective action planning.
Documented and presented cost savings to clients in order to retain existing business and increase new sales.
Trained and developed new sales team associates in products, selling.
Managed a portfolio of 100+ accounts, achieving a 95% retention rate and a 20% increase in upsell opportunities through proactive account management and relationship building.
Instituted international sales and marketing campaign which resulted in a 20% growth in revenue, exceeding divisional sales quotas for 4 consecutive quarter.
Implemented a new CRM system and trained the sales team on its use, resulting in a 50% increase in data accuracy and a 20% increase in productivity.
Coordinating with Operations and Technical department teams to provide service offerings applicable to customers' needs.
Developed customer profiles to better understand customer needs and preferences.
Prepared and presented sales proposals to potential customers, leading to a 30% increase in proposal acceptance rate and a 25% increase in new business acquisition.
Participated in trade shows and other marketing events, generating leads that contributed to a 20% increase in new business opportunities.
Analyzed competitor activities and market trends to identify competitive advantages, leading to the development of targeted sales strategies.
Effectively coordinated prospects, proposals, NDAs, and contracts to ensure smooth- running sales processes.
Managed a high volume of inbound calls, achieving a 98% call response rate within the first minute.
Created effective marketing, sales, and other promotional initiatives using Social Media Campaigns.
Addressed and resolved over 100 customer inquiries via email and social media platforms each week.
Improved customer retention rate by 10% by proactively identifying and addressing customer concerns.