Priya Rachel Martin

Registration Officer at American College of the Middle East

• Kuwait
• My current job since September 2019

Examination Services Assistant at British Council

• Kuwait - Al Kuwait
• June 2015 to August 2019

Examinations Services Assistant - Roles and Responsibilities

• Support the delivery and management of a range of agreed examination services to clients and customers in accordance with Corporate guidelines and Examining body regulations.
• Assist exams staff in managing and orientating venue staff on test day regulations.
• Identifying and coordinating with IELTS examiners to facilitate distribution of writing scripts for marking.
• Monitoring and verifying candidate’s details on internal systems as part of the verification process.
• Managing result processing portfolio and ensuring deadlines are adhered to on a weekly basis.
• Keying in of candidates results into the internal systems with accuracy and precision.
• Overseeing the process of handing over results to candidates/customers in a timely manner.
• Processing and updating of candidate results online.
• Assist in the updation and maintenance of confidential stock records.

Examinations Services Officer - Roles and Responsibilities

• Hands on experience and adequate knowledge in handling end to end IELTS post-test operations in Iraq.
• Ensure IELTS exams conducted in Iraq adhere to QCA standards and its requirements at all times.
• Compliance plus contribute in proactive fashion in meeting all identified requirements in alignment to IELTS global policies and standards.
• Manage financial transactions and carry out duties associated with the designated financial role and other offline systems.
• Implement the B2B Loyalty program and action plan by ensuring end to end operational support for Loyalty partners.
• Ensure to deliver and support our B2B partners on all identified benefits.
• Facilitate and assist with client registrations of B2B partners online.

HR Executive at Hinduja Tech Limited

• India - Chennai
• July 2011 to July 2014

HR Executive - Roles and Responsibilities

• Having rich 3 years of HR Experience in IT industry with specialization in Training & Development
• Executed lead role in directly interacting with Business unit seniors and SPOC for ERP, ES and IT services Business units, and Quality support unit to identify training requirements of unit employees in alignment with organizational & unit specific strategic goals and market requirements, analyzing, planning & preparing monthly training calendar, and ensuring successful completion of all trainings as per plan that includes collecting participants feedback, assessments for continual improvement.
• Exposure in making the annual training plan by analyzing the annual appraisal results, understanding business focus and market trends
• Draft the cost of trainings including the cost of external training, travel, accommodation, training material and other administrative expenses
• Hands on experience in prioritizing, sequencing and preparing monthly training calendar
• Coordinate training evaluations and assessments, conduct analysis to take suitable corrective/preventive actions for continual improvements
• Align to organizational requirements on the ISO 9001:2008, AS 9100 Rev C, and ISO 27001:2005 quality standards specific to Human Resources related clauses.
• Adequate knowledge of SEI CMMI-Dev V1.3 practices specific to Organization Training (OT) Process Areas
• Facilitate customer, external training programs and support remotely for other city trainings
• Co-manage joining formalities, coordinate new joiner’s induction programs, interact with employees in making them know about the organization, disseminate details regarding HR policies.
• Prepare monthly report summary on training activities for senior management review and overall HR MIS reports for top management reviews