Priya Parmar

• Spearheaded business development and client acquisition for over 1000 key accounts in the jewellery and diamond trading sector (B2B/B2C) in Dubai and internationally.
• Successfully managed logistics and supply chain operations, including air and sea freight, ensuring compliance with Dubai Customs Regulations.
• Leveraged digital solutions such as Dubai Trade, Cepa, and Mofaic to streamline processes and enhance efficiency.
• Utilized Customer Relationship Management (CRM - CargoWise) to maintain and strengthen client relationships.
• Oversaw end-to-end customs clearance processes, ensuring adherence to UAE regulations and optimizing operational workflow.
• Prepared, reviewed, and verified import/export documentation to facilitate seamless transactions.

Generated new business opportunities targeting Vadodara market for logistics
import, export, and local services within 3 crore territory. Managed entire sales
cycle, including lead generation, proposal creation, capability demonstrations,
and presentations.
Developed a strong pipeline of relevant opportunities to achieve sales targets and
meet KPIs. Maintained in-depth knowledge of Bluedarts products to effectively
communicate value to clients.
Coordinated with sales/account management team for smooth client handover
and continued engagement. Provided exceptional customer support while
resolving complex complaints to enhance loyalty.
Attended networking events to create leads and promote BLUEDART DHLs
services. Participated actively in approved industry bodies to elevate
BLUEDARTs visibility in the records management sector.

Acquired and managed clients for home loans and financial products to foster
long-term relationships.
Guided customers through end-to-end loan processes, ensuring full compliance at
every step.
Generated leads through field visits, referrals, and market networking to
consistently achieve sales targets.
Resolved customer queries and ensured timely EMI collections to deliver
exceptional service.
Expanded client base by 30% within one year through effective relationship
management. Reduced loan processing turnaround time by 20%, enhancing
efficiency and customer satisfaction.

Handled customer inquiries, bookings, rescheduling, and cancellations through
calls, emails, and app support.
Coordinated with drivers to ensure timely cab allocation and efficient trip
execution. Resolved complaints regarding delays, driver conduct, and billing
discrepancies promptly.
Monitored ongoing rides to provide real-time updates and enhance customer
experience.
Maintained detailed records of bookings, complaints, and resolutions for
analytical reporting.