PRIYA SINGH

Built and nurtured strong relationships with corporate clients and event planners in Noida and surrounding areas, driving repeat business and
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long-term partnerships.
Supervised a team of 4 sales representatives, providing training and guidance to enhance sales techniques and consistently achieve monthly
targets.
Analyzed event sales data and market trends to identify new business opportunities and optimize sales strategies for maximum growth.
Addressed client concerns promptly during event planning and execution, ensuring high levels of customer satisfaction and retention.

Built and strengthened relationships with key clients, driving repeat business and enhancing customer loyalty.
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• Managed and coached a team of junior sales representatives, boosting overall team performance and sales efficiency.
Evaluated sales metrics and market trends to create detailed reports and actionable insights for senior management.
Quickly resolved complex customer issues, improving satisfaction and retention rates.

Maintained strong relationships with key customers to ensure repeat business
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Trained and supervised junior sales staff to enhance team productivity
Analyzed sales data and prepared reports for management review
Handled customer inquiries and resolved issues to maintain high customer satisfaction
Assisted in developing and implementing sales strategies to increase revenue

Negotiated and finalized client contracts to secure banquet bookings and maximize event profitability.
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Coordinated with catering, audio-visual, and event setup teams to ensure flawless execution of banquets and special events.
Maintained up-to-date knowledge of banquet menus, pricing, and facilities to provide accurate information and upsell services effectively.
Oversaw event setups and breakdowns to ensure compliance with client specifications and high-quality service standards.
Collaborated with marketing to develop promotional materials and campaigns, enhancing banquet sales and visibility.

Served as the primary point of contact for guests, promptly and professionally addressing their needs and inquiries.
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Maintained high standards of customer service by resolving concerns efficiently, enhancing guest satisfaction and building positive
relationships.
Strategically pursued and exceeded budgeted revenue goals through effective sales techniques and client retention strategies.
Acted as a liaison between departments, including catering, operations, and front-of-house teams, ensuring seamless event execution.

Efficiently managed restaurant reservations to ensure smooth and organized operations.
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• Oversaw table assignments and seating arrangements, optimizing the guest dining experience.
Promptly addressed guest requests and resolved complaints to maintain high levels of customer satisfaction.
Accurately handled billing processes and cashier responsibilities with precision.

Communicated effectively with guests to accurately record room service orders, ensuring high levels of customer satisfaction.
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Coordinated with kitchen and housekeeping teams to deliver orders promptly and accurately to guest rooms.
Handled special requests and dietary requirements with attention to detail and professionalism.
Maintained detailed records of room service transactions for billing and inventory purposes.
Managed and prioritized multiple room service orders during peak hours, optimizing delivery efficiency and enhancing guest experiences.

Completed a comprehensive 3-month training program across multiple kitchen sub-departments, gaining hands-on experience and expertise
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• in diverse cuisines, including local specialties.
Transitioned to the Food and Beverage department for 2 weeks, gaining exposure to operations before discontinuing due to the COVID-19
pandemic.