Priya Swain

Currently serving as an IT Client Coordinator at PIXCOM, focusing on client operations and leveraging expertise in Excel, VBA Macro, and advanced data management. The role involves supporting organizational processes and ensuring efficient client coordination.

Graduated from Smt Mithibai Motiram Kundnani College of Commerce and Economics with a focus on Business/Commerce. Previous experience in business development and sales coordination has contributed to strong skills in B2B client management and relationship building. Dedicated to delivering structured solutions and maintaining operational excellence.

• Serve as the primary liaison between clients and internal teams, ensuring clear communication and timely delivery
of projects.
• Work in the Maintenance Department resolving 30-40 site issues daily via email, calls, and WhatsApp, closing
tickets within 3-24 hours depending on situation, site access, and SLA commitments.
• Coordinate with GCC and international (outside-GCC) clients, liaising between clients, internal teams, project
teams, and finance to ensure smooth coordination and seamless service delivery.
• Process and apply for all permit work within required timelines, ensuring regulatory compliance.
• Analyze client complaints and communicate requirements clearly to relevant departments for prompt resolution.
• Monitor project progress and provide regular status updates to clients.
• Maintain client records, reports, and documentation for reference, analysis, and decision-making.
• Recognized with the Extra Milestone Award for outstanding contribution.

• Acquired new clients and expanded business opportunities across global cold chain services.
• Conducted 100 cold calls per day, delivering detailed product information and converting prospects into qualified
leads.
• Consistently achieved 80-90% of monthly sales targets through proactive prospecting and follow-ups.
• Managed the full sales cycle from lead generation to order dispatch, ensuring timely execution.
• Represented the company at major industry exhibitions including Asias Largest Pharma Connect 2023, Oil, Gas &
Power Expo 2023, Dairy Expo 2023, ChemExpo India, and South Asia Premier Cargo Show 2023, generating leads
and building client relationships.
• Prepared and maintained client databases and generated daily, weekly, and monthly sales reports.

• Provided complete information to clients, resolved issues, and coordinated with the internal sales team to obtain
monthly forecasts.
• Prepared monthly targets and coordinated with Sales, Production, Procurement, Raw Material, Vendor, and
Dispatch teams to ensure smooth operations.
• Followed up consistently to ensure timely supply and delivery of materials.
• Prepared Monthly Orders Reports and Budget vs. Actual Reports to track performance.
• Monitored daily production using SAP to ensure operational efficiency.

• Handled elite clients, delivering end-to-end service with complete information and support.
• Resolved customer issues proactively, including addressing negative social media reviews with satisfactory
solutions.
• Retained customers by building loyalty and encouraging repeat business.
• Upsold fitness memberships to new and existing clients, boosting revenue.
• Maintained the client database and ensured consistent daily follow-ups for engagement.

• Delivered high-quality customer service across phone, email, and face-to-face channels.
• Achieved a daily target of 50+ client upsell pitch calls, promoting Mahindra genuine spare parts to increase revenue
and customer satisfaction.
• Prepared weekly and monthly reports and presented them to management and the HOD for review and decision
making.
• Resolved customer escalations within 24-48 hours based on the situation, ensuring smooth service and
maintaining client satisfaction.
• Awarded the Bravo Certification for remarkable contribution to the team.