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Priyanka Kamath, Customer Care Supervisor / Administrator

Priyanka Kamath

Customer Care Supervisor / Administrator·UNITED FURNITURE,

United Arab Emirates

Bachelor's degree, Travel And Tourism Management

Work experience

Total years of experience: 15 years, 5 months

Customer Care Supervisor / Administrator

July 2020 - Present

UNITED FURNITURE,

Dubai, United Arab Emirates

July 2020 - Present

• Manage 70-100+ daily customer interactions, ensuring high satisfaction and quick resolution
• Handle pre- and post-delivery issues, improving customer retention and service quality
• Coordinate with logistics, sales, and service teams for smooth operations
• Generate and manage service work orders with high accuracy and efficiency
• Supervise team activities, enhancing productivity and response time
• Maintain reports, documentation, and inventory records
• Act as a key point of contact between customers and internal departments.
Company industry:
Retail & Wholesale

Senior Travel Consultant

March 2018 - October 2019

THY GRACE INTERNATIONAL COCOKERALA

Cochin, India

March 2018 - October 2019

• Managed high-volume customer interactions while maintaining service quality
• Resolved customer complaints effectively, improving client satisfaction
• Trained and mentored new staff on processes and service standards
• Advised clients on travel services based on needs and preferences
• Coordinated with internal teams to ensure seamless service delivery.
Company industry:
Travel Agency
Job role:
Customer Service and Call Center

Senior Travel Consultant

February 2015 - March 2018

GALAXY TRAVEL CLUB

Cochin, India

February 2015 - March 2018

• Advised clients on domestic and international travel planning
• Prepared detailed itineraries and handled bookings end-to-end
• Negotiated with hotels and vendors for competitive pricing
• Maintained financial and supplier records
• Built strong client relationships, increasing repeat business.
Company industry:
Travel Agency
Job role:
Customer Service and Call Center

Senior Travel Consultant

March 2010 - April 2013

THY GRACE INTERNATIONAL COCOKERALA

Cochin, India

March 2010 - April 2013

• Delivered customized travel solutions based on client needs and budgets
• Managed bookings, itineraries, and travel documentation end-to-end
• Built long-term customer relationships and improved retention
• Resolved travel-related issues efficiently
• Supported administrative and coordination tasks.
Company industry:
Travel Agency
Job role:
Customer Service and Call Center

HR Assistant

August 2008 - March 2010

ISPG TECHNOLOGIES INDIA PVT. LTD.

Cochin, India

August 2008 - March 2010

• Managed full-cycle recruitment: sourcing, screening, interviewing, onboarding
• Coordinated hiring requirements with different departments
• Assisted in salary negotiation and offer letter preparation
• Maintained attendance, payroll support, and compliance records
• Drafted and published job descriptions.
Company industry:
IT Services
Job role:
Human Resources and Recruitment

Education

Mahatma Gandhi University (Kottayam)

May 2007

May 2007

Bachelor's degree, Travel And Tourism Management

India

Skills

Receptionist
Expert
Receptionist
Expert
Customer Service
Expert
Customer Service
Expert
Administration
Expert
Administration
Expert
Recruitment
Expert
Recruitment
Expert
Travel
Expert
Travel
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
PRICING
Expert
PRICING
Expert
RESEARCH
Expert
RESEARCH
Expert
TELEPHONE SKILLS
Expert
TELEPHONE SKILLS
Expert
ADMINISTRATION
Expert
ADMINISTRATION
Expert
ADVERTISING
Expert
ADVERTISING
Expert
BENEFITS ADMINISTRATION
Expert
BENEFITS ADMINISTRATION
Expert
BUDGETING
Expert
BUDGETING
Expert
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
CONTRACT MANAGEMENT
Expert
CONTRACT MANAGEMENT
Expert
Receptionist
Expert
Receptionist
Expert
Customer Service
Expert
Customer Service
Expert
Recruitment
Expert
Recruitment
Expert
Travel
Expert
Travel
Expert
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
OFFICE ADMINISTRATION
Intermediate
OFFICE ADMINISTRATION
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
PROFESSIONAL IN HUMAN RESOURCES
Intermediate
PROFESSIONAL IN HUMAN RESOURCES
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate

Languages

English

Expert

Hindi

Expert

Malayalam

Beginner

Hobbies and interests

Travelling, Reading,