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Priyam Roy, front office manager

Priyam Roy

front office manager·Accor

New Zealand

Master's degree, Human Resources Management

Work experience

Total years of experience: 13 years, 0 months

front office manager

March 2024 - Present

Accor

Auckland, New Zealand

March 2024 - Present

• Top Employer for Upselling by Oracle Hospitality
Increased guest satisfaction by 15% through effective leadership and fostering
a supportive team culture.
from tailored training initiatives.
retention within the hotel.
Company industry:
Hospitality & Accomodation
Job role:
Management

Human Resources

December 2022 - March 2024

Interior Solution NZ

Auckland, New Zealand •Hybrid

December 2022 - March 2024

comprehensive wellness
Company industry:
Construction & Building
Job role:
Human Resources and Recruitment

Human Resources Consultant

April 2022 - June 2022

Premium Sound Solutions

Dendermonde, Belgium

April 2022 - June 2022

•
•
Implemented a new recruitment strategy, resulting in a 20% increase in
candidate quality.
training programs.
Directed HR services for a workforce of 500, handling 50+ monthly HR
inquiries.
Company industry:
Automotive Dealership & Distributor
Job role:
Human Resources and Recruitment

Cluster Sales Manager

October 2018 - October 2020

Wyndham Hotels & Resorts

Dubai, United Arab Emirates

October 2018 - October 2020

•
Oversaw operations for 7 different emirates coordinating sales activities for 12
Company industry:
Hospitality & Accomodation
Job role:
Sales

Front Office Manager

April 2016 - September 2018

Royal Ascot Hotel - Khamas Group Hospitality

Dubai, United Arab Emirates

April 2016 - September 2018

•
Maintained strong control over guest ledgers; monitored & understood guest
accounts, ensured accurate billing & prompt resolution of any discrepancies.
Managed a team of 25 staff, overseeing over 300 reservations weekly.
•
• Handled all front office operations for a 260-room hotel property.
Company industry:
Hospitality & Accomodation
Job role:
Management

Duty Manager

March 2015 - March 2016

Royal Ascot Hotel - Khamas Group Hospitality

Dubai, United Arab Emirates

March 2015 - March 2016

•
Managed 5 different departments, overseeing operations for 260 rooms and
Company industry:
Hospitality & Accomodation
Job role:
Management

Front Desk Staff

April 2011 - September 2014

ITC Hotels India

Kolkata, India

April 2011 - September 2014

•
Managed 500+ guest inquiries per week, maintaining high response accuracy
and speed.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

University Of Antwerp

July 2022

July 2022

Master's degree, Human Resources Management

Belgium

GPA (rating): Very good

GPA (rating): Very good

Distinction

Skills

Onboarding

Expert

Revenue Building

Intermediate

Proactivity

Expert

Conflict Management

Intermediate

Communications

Expert

Languages

English

Expert

Hindi

Native Speaker

Bengali

Expert

Dutch

Beginner

Training and Certifications

Certifications
Manager's License
Auckland Council