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Lonah Sitati, Digital Sales Specialist- Social Media

Lonah Sitati

Digital Sales Specialist- Social Media·Sun King

Kenya

Bachelor's degree, Science-Computer Science

Work experience

Total years of experience: 8 years, 8 months

Digital Sales Specialist- Social Media

December 2025 - Present

Sun King

Nairobi, Kenya •Remote

December 2025 - Present

• Aligning with performance expectations of other teams and my team at large.
Participating in another line of business to be versatile with the company
expectations.
• Ability to deal with demanding customers and escalations
• Managed customer escalations which ultimately resulted in a favorable customer
satisfaction rating.
• Brand Advocacy, Represent Sun Kings mission and values in all online
interactions.
• Customer Engagement & Support, Monitor and actively respond to customer
inquiries, comments, and messages across platforms like Facebook, Twitter,
Instagram, TikTok, LinkedIn, and emerging social media channels.
Company industry:
Energy & Renewables

Digital Sales & Social Media Specialist

December 2025 - Present

Sun King

Nairobi, Kenya •Remote

December 2025 - Present

Managed customer engagement across multiple social media platforms including Facebook, LinkedIn, Instagram,
TikTok, and Twitter. Resolved customer inquiries and escalations while maintaining high service standards.
Collaborated with internal teams to support operational flexibility and customer satisfaction initiatives.
Company industry:
Energy & Renewables

Digital Sales Specialist

December 2025 - Present

Sun King

Nairobi, Kenya •Remote

December 2025 - Present

• Managed customer engagement and support across Facebook, Instagram, TikTok, LinkedIn, and other digital
channels.
• Resolved customer escalations effectively, contributing to positive customer satisfaction outcomes.
• Represented company brand values through professional online interactions and communication.
• Collaborated with cross-functional teams to support organizational goals and improve customer experience.
Company industry:
Energy & Renewables

Volunteer-customer service

December 2024 - Present

Clean Cook Department Sunking

Nairobi, Kenya

December 2024 - Present

• Analyzing and drawing conclusions of my KPIs performance for gradual and steady
improvement of performance.
Company industry:
Energy & Renewables

Freelancer Software Developer

March 2023 - Present

Appen and Invisible AI

New York, United States

March 2023 - Present

Tasks & Responsibilities
• Write clean, efficient, and maintainable code in languages such as Python, Java, and C++.
• Integrated AI solutions with existing systems and APIs, ensuring interoperability and data flow.
• Utilized version control systems like Git for code management and collaboration.
• Collected, processed, and analysed large datasets to train and validate AI models.
• Implemented data preprocessing techniques to enhance model performance and accuracy.
• Fine-tuned and optimized AI algorithms for performance and accuracy in various applications.
• Integrated AI models into software applications and services, ensuring seamless functionality.
Company industry:
IT Services

Digital Sales Specialist- Social Media

March 2021 - Present

Sun King

Nairobi, Kenya •Remote

March 2021 - Present

•Aligning with performance expectations of other teams and my team at large.
•Participating in another line of business to be versatile with the company
expectations.
• Ability to deal with demanding customers and escalations
• Managed customer escalations which ultimately resulted in a favorable customer
satisfaction rating.
• Brand Advocacy, Represent Sun King’s mission and values in all online
interactions.
• Customer Engagement & Support, Monitor and actively respond to customer
inquiries, comments, and messages across platforms like Facebook, Twitter,
Instagram, TikTok, LinkedIn, and emerging social media channel
Company industry:
Energy & Renewables
Job role:
Sales

Customer service Executive

January 2021 - Present

SunKing

Nairobi, Kenya

January 2021 - Present

Solar business company
Company industry:
Energy & Renewables
Job role:
Customer Service and Call Center

Founder

November 2019 - Present

TechGal Champ

Nairobi, Kenya

November 2019 - Present

Tasks & Responsibilities
• To enable potential clients, have websites that can enable them to run businesses effectively.
• TechGal Champ designs websites, debug websites, deploy the sites and manage social media accounts
• Soft skills management for our clients.
• Managing social media accounts Navigating and deploying websites.
• Collaborated with stakeholders to gather and analyze detailed requirements for AI based projects.
Company industry:
IT Services
Job role:
Information Technology

Volunteer-customer service

December 2024 - December 2025

Clean Cook (Sun king)

Nairobi, Kenya •Remote

December 2024 - December 2025

• Providing product and service information to potential customers and resolving
their issues.
• Aligning with performance expectations of other teams and my team at large.
• Participating in another line of business to be versatile with the company
expectations.
• Analyzing and drawing conclusions of my KPIs performance for gradual and steady
improvement of my performance.
Company industry:
Energy & Renewables

Customer Service Volunteer

December 2024 - December 2025

Sun King

Nairobi, Kenya •Remote

December 2024 - December 2025

Provided customer support and product guidance to prospective and existing customers. Resolved service-related
issues through phone and digital communication channels. Monitored KPI performance metrics to improve service
delivery.
Company industry:
Energy & Renewables

Volunteer – Customer Service

December 2024 - December 2025

Clean Cook (Sun King)

Nairobi, Kenya •Remote

December 2024 - December 2025

• Provided customer support and product information to prospective customers.
• Analyzed KPI performance metrics to improve service delivery and operational performance.
• Supported multiple business functions to improve adaptability and teamwork.
Company industry:
Energy & Renewables

Customer Service Executive

March 2021 - November 2024

Sun King

Nairobi, Kenya •Remote

March 2021 - November 2024

• Handled inbound customer inquiries and verified customer details according to organizational standards.
• Resolved customer issues efficiently while maintaining strong communication and service quality.
• Worked collaboratively with team members to meet customer support KPIs and performance expectations.
Company industry:
Energy & Renewables

Customer service Executive

January 2021 - November 2024

Sun King

Nairobi, Kenya •Remote

January 2021 - November 2024

• Handling prospective calls and ensuring the customer details meets the
expectations of the Organization.
• Providing product and service information to potential customers and resolving
their issues.
• Aligning with performance expectations of other teams and my team at large.
• Participating in another line of business to be versatile with the company
expectation
Company industry:
Energy & Renewables

Intern

January 2018 - January 2020

Technology Associate

Nairobi, Kenya

January 2018 - January 2020

Installed, updated, and maintained software and computer systems. Conducted hardware servicing, troubleshooting,
and technical reporting tasks.
Company industry:
Installation & Technical Services

IT Intern

January 2018 - January 2020

Technology Associate

Nairobi, Kenya

January 2018 - January 2020

• Installed and updated computer software and maintained computer hardware systems.
• Performed data entry, analysis, and reporting tasks.
• Serviced printers and replaced hardware spare parts as needed.
Company industry:
Installation & Technical Services

Team Leader

January 2019 - November 2019

safaricom

Nairobi, Kenya

January 2019 - November 2019

Tasks & Responsibilities
• Inbound Team Leader logistics Department (at Masoko)
• Designed Key Performance Indicates (KPIs) metric
Company industry:
Telecommunications

Team Leader

January 2019 - November 2019

Safaricom PLC

Nairobi, Kenya

January 2019 - November 2019

• Inbound Team Leader logistics Department (at Masoko).
• Designed Key Performance Indicates (KPIs) metric.
• Set the goals for the team.
• Reviewed the KPIs and the goals.
• Receiving Dropship items.
• Ensured items are of high quality and exact quantity as ordered by clients.
• Developed reports daily, weekly, monthly, quarterly and annually reviewing
business.
Company industry:
Telecommunications

Team Leader – Logistics Department

January 2019 - November 2019

Safaricom PLC

Nairobi, Kenya

January 2019 - November 2019

Supervised inbound logistics operations and coordinated daily team activities. Developed and monitored KPIs,
verified inventory quality, and prepared operational reports.
Company industry:
Telecommunications

Team Leader

January 2019 - November 2019

Safaricom PLC (Masoko Logistics Department)

Nairobi, Kenya

January 2019 - November 2019

• Led inbound logistics operations and coordinated team activities within the department.
• Developed and reviewed KPI metrics and team goals to improve operational performance.
• Prepared daily, weekly, monthly, and annual business performance reports.
Company industry:
Internet & E-commerce

Part-time Technology Associate

May 2018 - August 2018

Technology Associates Limilited

Nairobi, Kenya

May 2018 - August 2018

Company industry:
IT Services

Information Technology Specialist Intern

April 2018 - August 2018

Technology Associate Limited

Nairobi, Kenya

April 2018 - August 2018

• Servicing computers, installing and updated software.
• Data entry, analysis and drafting recommendations.
• Servicing and cleaning computer hardware.
• Replacing copier and printers spare parts.
• Coordinating and colleting field reports.
Company industry:
Installation & Technical Services

Volunteer

February 2018 - March 2018

New Life Home

Nairobi, Kenya

February 2018 - March 2018

• Playing with toddlers, feeding them, folding their clothes during my break from
school.
• Assisting to put the children to sleep.
• Reading story books and engaging them in activities like coloring.
Company industry:
Other Healthcare Services

Data Entry clerk

November 2015 - December 2015

Malava Medical camp

Kakamega, Kenya

November 2015 - December 2015

Tasks & Responsibilities
• Data entry and record keeping for patients
• Analyzing and drawing conclusion from the reports
Company industry:
Vocational Education

Education

Riara University

July 2021

July 2021

Bachelor's degree, Science-Computer Science

Kenya

GPA (point): 3 out of 4

GPA (point): 3 out of 4

Computer Science

Riara University

January 2021

January 2021

Bachelor's degree, Computer Science

Kenya

Skills

Customer Support
Expert
Customer Support
Expert
Software Engineering
Expert
Software Engineering
Expert
Cyber Security
Expert
Cyber Security
Expert
INTEROPERABILITY
Expert
INTEROPERABILITY
Expert
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
CRITICAL THINKING
Intermediate
CRITICAL THINKING
Intermediate
EMPATHY
Intermediate
EMPATHY
Intermediate
LISTENING SKILLS
Intermediate
LISTENING SKILLS
Intermediate
SCHEDULING
Intermediate
SCHEDULING
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
JOB DESCRIPTIONS
Intermediate
JOB DESCRIPTIONS
Intermediate
INSTALLATION
Intermediate
INSTALLATION
Intermediate
LANGUAGE MODEL
Intermediate
LANGUAGE MODEL
Intermediate
CHATGPT
Intermediate
CHATGPT
Intermediate
C (PROGRAMMING LANGUAGE)
Intermediate
C (PROGRAMMING LANGUAGE)
Intermediate
MANAGEMENT
Beginner
MANAGEMENT
Beginner
ALGORITHMS
Intermediate
ALGORITHMS
Intermediate
CONTROL SYSTEMS
Expert
CONTROL SYSTEMS
Expert
JAVA (PROGRAMMING LANGUAGE)
Expert
JAVA (PROGRAMMING LANGUAGE)
Expert
DATA PREPROCESSING
Expert
DATA PREPROCESSING
Expert
PYTHON (PROGRAMMING LANGUAGE)
Expert
PYTHON (PROGRAMMING LANGUAGE)
Expert
SOCIAL MEDIA
Expert
SOCIAL MEDIA
Expert
VERSION CONTROL
Expert
VERSION CONTROL
Expert
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
SOFTWARE ENGINEERING
Intermediate
SOFTWARE ENGINEERING
Intermediate
COMMUNITY MANAGEMENT
Intermediate
COMMUNITY MANAGEMENT
Intermediate
COMPUTER REPAIR
Intermediate
COMPUTER REPAIR
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HOOTSUITE SOCIAL MEDIA MANAGEMENT SOFTWARE
Intermediate
HOOTSUITE SOCIAL MEDIA MANAGEMENT SOFTWARE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
ZENDESK
Intermediate
ZENDESK
Intermediate
CYBER SECURITY
Intermediate
CYBER SECURITY
Intermediate
DIGITAL SALES
Intermediate
DIGITAL SALES
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate

Social profiles

Languages

English

Expert

Swahili

Expert

Training and Certifications

Certifications
Introduction to Cyber Security
Cyber Threat Management
Cybersecurity Professional Certificate – Coursera
Introduction to Cybersecurity
Google Cybersecurity Professional Certificate
Cyber Threat Management
NETCAD Introduction to Cyber Security Course
Coursera-Google cyber security professional certificate
NETCAD-Cyber Threat Management
Online certificate of participation
NETCAD Introduction to Cyber Security Course
Coursera-Google cyber security professional certificate
NETCAD-Cyber Threat Management
Training
Cyber secuirty
CISCO
Jul 2023

Hobbies and interests

Engineering
Cybersecurity
IT engineer
coding, reading writing, customer service, cyber security, software engineering

Bachelor of Computer Science degree.