بريانكا شارما

• Drive organizational success through effective HR processes
and practices.
• Develop and implement People strategy across GCC.
• Create and implement effective HR policies and processes; reinforce the Code of Conduct, DEI practices, and ethical standards across the region to foster a respectful, compliant, and inclusive workplace.
• Define and implement corporate L&D strategies.
• Spearhead employee engagement initiatives, including pulse surveys, well-being programs, and recognition frameworks, to enhance productivity and retention.
• Oversee talent acquisition strategy, workforce planning, and recruitment budgeting to ensure the right hire is aligned with cultural fit and functional excellence.
• Partner with leadership to implement succession planning, internal mobility pathways, and leadership pipeline development for long-term capability building.
• Champion customer-centric HR programs by integrating frontline insights into training, performance management, and onboarding for enhanced service delivery.

• Created business relevant integrated Induction packs for new hires including policy & procedures, health & safety needs, role specific trainings
• Designed & facilitated professional and engaging training modules, learning materials as per business needs
• Conducted Motivational workshops for Dar Al Beit Society and Latifa School for Girls
• Evaluated the success of training programs and recommended improvements to enhance effectiveness

Professional Trainer with a proven track record in the analysis, design, delivery and evaluation of a wide range of training programs.
 Excellent communication, presentation, public speaking and persuasive skills.
 Critical thinker and creative varied approaches.
 Initiator - Effective leadership abilities to organize training sessions.

• Awarded as the “Emerging Leader of the Year” in 2008
• Monitored a team of 25 guest services officers for efficiency and accuracy of response to guest complaints
• Ensured all team members acquired the required skills & knowledge on uplifting guest services
• Improved customer service ratings through compiling and analyzing guest feedback

• Processed guest's arrivals and departures and ensured specialized treatment for Hilton Honors guests
• Trained team members and developed strategies to improve guest experiences & build loyalty

• Have taken active part in the Gulf Council Corporation 2005
• Contributed to revenue objectives through up selling and maximizing bookings of 8 Restaurants

• Providing guest services to ensure delivery of finest hospitality