Priyanka Subhash kamath

• To assist client while using software & to train them on software.
• IT Helpdesk.
• Troubleshoot and escalate issues and queries that are beyond support scope of level 1 to EPM vendor in a timely manner for resolution.
• Documentation and verification of common issues and solutions to facilitate easier resolution of level 1 issues.
• Provide level 1 voice support to clinic users on queries related to the EPM software.
• Documentation of FAQ’s and resolutions.
• Identify training needs for better efficiency of the helpdesk team.
• Staying updated in the functionalities of the EPM software.

• Worked for AR follow-up.
• Worked on denial management.
• Reducing cash collection Buckets & Generating Revenue.
• Worked for Benefit verification & eligibility dental patient.
• Preparing assignment for the business reports on basis of customer response.
• Maintaining MIS reports for overall productivity of the team.
• To create appeal and to appeal with proof of timely filing for denied claims

• Training to new Joiners on Field(Team size 5-7 members)
• Generating Business from cold calling and references.
• Convincing customer for products.
• Maintaining Relationship with team members & customers.