team leader
house
Total years of experience :6 years, 2 Months
Submit a daily report on attendance and departure.
Organizing the entry and exit of visitors.
Time management Coordination of breaks between employees.
Responsibility for obtaining sick leave and entering it into the system.
Developing plans for today’s tasks and completing them, for example: entering complaints into a special complaints program and following up the complaint with the responsible department until the case is closed.
Also, in the event of praise for the facility or any element of it, this data is entered and an email is sent to those who have been thanked.
Writing and jotting all the names and data of patients who have been served and adding them to the excel sheet.
In the event of receiving any complaint from a patient, the attendance is directly and the client is dealt with professionally, and this is served as soon as possible to ensure the client’s satisfaction.
Develop plans and strategies to benefit from complaints to ensure that they do not recur in the future.
Leading a wonderful team and thus we were able to develop solutions and plans for all the difficulties that were hindering the work of the facility in some circumstances.
Contribute to the presence of administrative meetings and discussions and provide ideas and solutions that contribute to the development of the work of the facility and help in its growth and development.
Participate in employee training and update SIBAHI information.
Communicating with all visitors to the hospital the next day, the number reaches 500 to 700 patients per day, and inquiring about the quality of service and medical care. The reception and nursing staff also treat the doctor and all medical services and facilities in general within the facility..
Receiving clients and serving them as soon as possible
Create a new file for a client who does not have a previous file
Patient appointment registration
Receiving the patient who has an appointment, registering his attendance, and giving him a waiting number
Registering a waiting appointment for a patient who does not have an appointment in advance
Communicate with the doctor to submit a detailed report to the patient if the procedures or treatment are refused by the insurance
Correcting the wrong data
Make sure that the doctors are present at the meetingد
Receiving customers and recording their data
Raise new applications and communicate with government agencies to issue visas and certified definitions
Supervising the status of each client and following up students
Processing of customer contracts
Send contracts to the embassy
Transfer of workers' guarantees
Marketing of an enterprise
Complete the tasks of human resources of all kinds
And government services
Customer reception in good style
Communicate with the patient to confirm an appointment or cancel it or set a new appointment
Submit reports to the management of the reasons for the failure of the client to attend
Direct communication with the customer and meet the requirements
Communication with insurance in the event of refusal to accept the costs of the procedure
Ask the doctor to send detailed reports to patients
Pay attention to the customer and serve him as soon as possible
Handled all incoming calls and answered the enquiries made.
* Process payments made by the members.
* Resolved all customer complaints.
استقبال العملاء
تنظيم دخوم المسؤولين والموظفين العملاء
التواصل مع الادارة في حال وجود نقص في الاحتياجات
التسويق الالكتروني
ادخال معلومات فالاكسل شيت
وانهاء محاسبات مالية
حضور ندوات ومؤتمرات متعلقة بجامعة الملك سعود
Status: Sing الجنسية: سعودي Nationality: Saudi رقم الجوال: +966-565840369 Cellphone: بريد الكتروني: K.alkhalifah20@gmail.com Email: المؤهلات العلمية: Education & Qualification بكالوريوس إعلام عام – مسار الاتصال الاستراتيجي Bachelor in Mass Communication – Public Relation جامعة الملك سعود – الرياض King Saud University – Riyadh