shaher alabbassi, Sr. Section Head - IT Technical Services

shaher alabbassi

Sr. Section Head - IT Technical Services

مجموعة بن لادن السعودية

Location
Saudi Arabia - Jeddah
Education
Higher diploma, Computer Network
Experience
18 years, 9 Months

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Work Experience

Total years of experience :18 years, 9 Months

Sr. Section Head - IT Technical Services at مجموعة بن لادن السعودية
  • Saudi Arabia - Jeddah
  • My current job since February 2020

 Manage the Vendor, know how to deal with them.
 ManagetheTeam.
 HandleprojectsrelatedtoITandanotherDepartment.
 Work in the VMware system.
 Work in Active Directory.
 Work in Exchange Server.
 Work in SCCM.
 Work in Trend Micro.
 Collaborates with stakeholders internal to reform the way our services are delivered.
 Gains clear agreement and commitment from others by persuading, convincing.
 Behaves consistently with clear personal values that complement those of the organization.
 Behave all the consistently with clear personal values that complement those of the organization.
 Adheres to workplace standards and regulations.

Sr Officer – IT Support at BUPA Arabia
  • Saudi Arabia - Jeddah
  • September 2014 to January 2020

1-Ensure 80% of the daily assigned tickets are attended and resolved.
2-Maintain an updated stock list of all consumables (keyboard/mouse set, Network cables). weekly, ensuring 70% threshold.
3-Manage stock for the regional offices by coordinating with respective team members and ensuring 70% threshold.
4-Store the stock in an organized manner with proper labeling for easy handling and management.
5-Handles situations and problems with innovation and creativity.
6-Collaborates with stakeholders (internal/ external) to reform the way healthcare and our services is delivered.

Network Support Specialist at Cbahi -Central Board for Accreditation of Health Institutions
  • Saudi Arabia - Jeddah
  • October 2012 to September 2014

تجهيز وصيانة الاجهزة, و اصلاح الاخطاء, و ادارة شبكات العمل

IT Support at aecom
  • Saudi Arabia - Jeddah
  • May 2012 to October 2012

تجهيز وصيانة الاجهزة, و اصلاح الاخطاء, و ادارة شبكات العمل

IT Support Specialist at worleyparsons
  • Saudi Arabia - Khobar
  • November 2009 to May 2012

تجهيز وصيانة الاجهزة, و اصلاح الاخطاء, و ادارة شبكات العمل

mis support at zuhair fayez parnership
  • Saudi Arabia - Jeddah
  • August 2005 to November 2009

اصلاح الاخطاء و صيانة و تجهيز اجهزة الكمبيوتر

Education

Higher diploma, Computer Network
  • at King Abdul Aziz University
  • June 2005

(CIT) Computer Information Technology Dep. Networks Enrolled in The Network administration Program (MCSE Track)

Specialties & Skills

Team Management
Computer Repair
Bug Fixing
Help Desk Management
Quick to learn

Languages

English
Expert

Training and Certifications

Membership Workshop (Training)
Training Institute:
Lead to Success
Date Attended:
May 2015
Duration:
8 hours
Bupa Arabia Emergency Evacuation & Fire Marshals Training (Training)
Training Institute:
in-House
Date Attended:
November 2015
Everyday Hero (Training)
Training Institute:
Lead to Success
Date Attended:
November 2015
Duration:
8 hours
IFCE Review Workshop (Training)
Training Institute:
Lead to Success
Date Attended:
October 2015
Analytical Thinking and Problem Solving (Training)
Training Institute:
Lead to Success
Date Attended:
May 2015
Duration:
8 hours
برنامج مدير الموارد البشرية المعتمد (Training)
Training Institute:
رؤيا المستقبل للإسشارات الإدارية و التطوير
Date Attended:
November 2013

Hobbies

  • all kind of sport
  • Traveling
    Visit 8 European countries in 19 days.