محمد شفيق الحصري, It support ENGINEER

محمد شفيق الحصري

It support ENGINEER

Fly Aviation

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, bachelor of informatics engineering department communications engineering
الخبرات
9 years, 1 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :9 years, 1 أشهر

It support ENGINEER في Fly Aviation
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ يونيو 2018

Perform 24/7 support for Executives and their staff with complete PC, laptop, peripheral, PDA, and office and home network support
Troubleshot, repaired software and hardware problems on PCs, laptops, workstations and printers
Supported IT Projects with end-to-end system solutions
Consulted individuals and groups on computer equipment needs and recommended upgrade options
Support and deploy, Windows server, Windows XP, Windows 8, Windows 10, Microsoft Office and other office environment software
Manage and administered Microsoft server and network infra-structure

It support في General Company for Mills
  • سوريا - حلب
  • يناير 2016 إلى يناير 2017

Responsible for networking, design, installation and maintenance services. Supporting users and network administrators over the telephone and by email. Maintain the companies network infrastructure.
Networking and providing support for Windows, Macintosh and Linux issues. Configuration and testing of any new hardware and software.
Travelling to client sites to help with installs, deployment, and troubleshooting. Management of the daily data backup and retrieval scheme.
Installing and operating Windows desktop and server operating systems. TCP/IP networking and hardware maintenance and repair.
Training new employees.
Assistance with training of staff and compiling procedural documentation. Assisting the network manager with support requests.
Ensure computer hardware is safe & complies with health and safety legislation. Applying patches in accordance with company procedures

HELPDESK في the grain Foundation
  • سوريا - حلب
  • يناير 2015 إلى يناير 2016

Providing technical support over the phone to all IT users.
Handling incoming incidents via the phone / e-mail promptly and effectively. Diagnosing and resolving a wide range of technical issues over the phone.
Take ownership of a call and seeing it through to closure.
Escalating calls and issues where necessary to senior managers & team leaders. Investigating and implementing ways of reducing calls to the Help Desk.
Ensuring that all call details are captured and entered in the logging software. Updating support documentation.
Answering & responding to all calls & requests within agreed time scales. Keeping customers updated as to progress.
Provide troubleshooting and configuration support for client desktop and networking environment.

HELP DESK في BOUSHIE_TEX
  • سوريا - حلب
  • يناير 2014 إلى يناير 2015

Providing technical support over the phone to all IT users.
Handling incoming incidents via the phone / e-mail promptly and effectively. Diagnosing and resolving a wide range of technical issues over the phone.
Take ownership of a call and seeing it through to closure.
Escalating calls and issues where necessary to senior managers & team leaders. Investigating and implementing ways of reducing calls to the Help Desk.
Ensuring that all call details are captured and entered in the logging software. Updating support documentation.
Answering & responding to all calls & requests within agreed time scales. Keeping customers updated as to progress.
Provide troubleshooting and configuration support for client desktop and networking environment.

الخلفية التعليمية

بكالوريوس, bachelor of informatics engineering department communications engineering
  • في Ittihad university
  • فبراير 2017

Specialties & Skills

Hardware
Windows Support
Windows Server
VMware Fusion
Server Software
cisco ccna
linux mint
Microsoft office
Autocad
Microsoft Windows
Microsoft Windows server
administered Microsoft server and network
Supported IT Projects
repaired software and hardware problems

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس