It support ENGINEER
Fly Aviation
مجموع سنوات الخبرة :9 years, 1 أشهر
Perform 24/7 support for Executives and their staff with complete PC, laptop, peripheral, PDA, and office and home network support
Troubleshot, repaired software and hardware problems on PCs, laptops, workstations and printers
Supported IT Projects with end-to-end system solutions
Consulted individuals and groups on computer equipment needs and recommended upgrade options
Support and deploy, Windows server, Windows XP, Windows 8, Windows 10, Microsoft Office and other office environment software
Manage and administered Microsoft server and network infra-structure
Responsible for networking, design, installation and maintenance services. Supporting users and network administrators over the telephone and by email. Maintain the companies network infrastructure.
Networking and providing support for Windows, Macintosh and Linux issues. Configuration and testing of any new hardware and software.
Travelling to client sites to help with installs, deployment, and troubleshooting. Management of the daily data backup and retrieval scheme.
Installing and operating Windows desktop and server operating systems. TCP/IP networking and hardware maintenance and repair.
Training new employees.
Assistance with training of staff and compiling procedural documentation. Assisting the network manager with support requests.
Ensure computer hardware is safe & complies with health and safety legislation. Applying patches in accordance with company procedures
Providing technical support over the phone to all IT users.
Handling incoming incidents via the phone / e-mail promptly and effectively. Diagnosing and resolving a wide range of technical issues over the phone.
Take ownership of a call and seeing it through to closure.
Escalating calls and issues where necessary to senior managers & team leaders. Investigating and implementing ways of reducing calls to the Help Desk.
Ensuring that all call details are captured and entered in the logging software. Updating support documentation.
Answering & responding to all calls & requests within agreed time scales. Keeping customers updated as to progress.
Provide troubleshooting and configuration support for client desktop and networking environment.
Providing technical support over the phone to all IT users.
Handling incoming incidents via the phone / e-mail promptly and effectively. Diagnosing and resolving a wide range of technical issues over the phone.
Take ownership of a call and seeing it through to closure.
Escalating calls and issues where necessary to senior managers & team leaders. Investigating and implementing ways of reducing calls to the Help Desk.
Ensuring that all call details are captured and entered in the logging software. Updating support documentation.
Answering & responding to all calls & requests within agreed time scales. Keeping customers updated as to progress.
Provide troubleshooting and configuration support for client desktop and networking environment.