CS & PR manager - Danube online and branches for kingdom
Alamjad united
Total years of experience :14 years, 10 Months
• Establish the customer care department with Organized all Kinans customers data around the Kingdom.
• Putting the rolls and the emails format for replying the customers. (inquiries - requests - complaints) and write the Manual Procedures section for communication center
• Lead the customer care team by auditing and management reviews from the teams in Jeddah and Riyadh by ensuring that all actions implemented
• Sending daily, weekly and monthly - customer care - reports to COO
• Communicate with all the other department in terms of customer care
• Working on the processing of the necessary infrastructure for the establishment of (CRM)
• The leadership of special section team - sales opportunities - as a link between the customers and the other departments ( Sales, Renewal, CCHI, E-commerce, individual )
• Sending daily, weekly and monthly reports for the higher managers.
• Handling the emails through Bupa website. Issue International Insurance contracts
follow up with the custom and contact him, send emails around the word to solve the problem and follw up until the shipment resived
follow up with the custom and contact him, send emails around the word to solve the problem and follw up until the shipment resived