muhammad youssef mahmoud

Kuwait Finance House - Direct
1- Custom Infrastructure Monitoring: Built custom monitoring solutions using Java and PowerShell to track infrastructure metrics that native
tools missed, such as Azure MFA user status, non-onboarded devices etc. Researched and implemented secure data pipelines using Azure
Graph API with strict app permissions, displaying the data on SquaredUp and custom Java dashboards.

2- Infrastructure Automation: Developed comprehensive Ansible playbooks to automate daily infrastructure workflows. Successfully automated
complex, manual tasks like end-to-end SCOM failovers and disaster recovery drill testing.

3- AI-Powered Log Analysis Pipeline: Designed and developed an event analysis application using Spring Boot and Azure OpenAI. Collect logs
from BMC Service Monitoring, SCOM, vROps, and AppDynamics. then i built the data flow to correlate, deduplicate, normalize, chunk before
send to Azure OpenAi and then merge By azure OpenAI models to automatically generate
scheduled Root Cause Analysis (RCA) reports.

4- Enterprise App Development & OpenShift: Expanded our capabilities by building internal enterprise apps from scratch to digitize manual
workflows. I developed a digital approval system to replace manual monitoring forms and built a team performance tracker integrated with
Signal

4. Managed the full software lifecycle: designing the architecture and database, writing code rapidly with GitHub Copilot, fixing GitHub
security vulnerabilities, building container images, and deploying to OpenShift (handling Deployments, ConfigMaps, Secrets, and Services).

5- Enterprise AIOps & Core Banking RCA Platform (Current Project): Currently designing and developing a large-scale, pluggable Enterprise
AIOps platform from scratch. The system collects, indexes, deduplicates, normalizes, and analyzes logs to generate issues in real-time using
Azure OpenAI. Rather than using standard AIOps similarity weights, I engineered a new approach that maps issues directly to the core
banking flow. This pinpoints the exact root cause, groups issues correctly, and maps underlying servers to business services to show the true
business impact. I designed the complete application architecture and backend, utilizing Kafka for event streams, Redis, Neo4j for graph
relationships, and PostgreSQL for metadata. The platform is fully pluggable, featuring custom connectors to ingest logs from various products
and writing code rapidly with GitHub Copilot

An external contract with the Expit Company to work as a System Center Operations Manager Engineer for Monitoring.
1- Deploying new applications with configured servers and services for monitoring.
2- Produce detailed Service Level Agreement (SLA) reports on a weekly and quarterly basis to ensure compliance and performance.
3- Continuously improve the monitoring infrastructure to handle high loads and maintain smooth operations.
4- Implement and manage disaster recovery plans to ensure the monitoring system remains operational in case of failures.
5- Collaborating with all organizational teams to achieve comprehensive monitoring and establish necessary connections.
6- Implement PowerShell scripts to reduce manual intervention.
7- Providing training and support on monitoring tools and best practices.

- Daily Monitor and administering SQL Server Database
2- Project Manager for newly implemented technology and application in performing Gap analysis,
functional test, and employee training.
3- Analyze business requirements and Perform business and systems analyses to identify the
business/systems gap.
4- Plan and Design and test API system integrations
5- Plan and Design and Coding on java to do an action needed on the database for any newest system
integration with clients (intermediate level)
6- Managing ERP system and oversight on the developer for newest function on the system and fixing
system bugs and business logic to Ensuring effective front-end and back-end functionality.
7- Consulting with the Developers, internal users, and clients to improve application performance.
8- Manage Cloud Server, On-Premises Database server, customize company websites pages.
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9- Manage office 365 admin center, Microsoft Cloud Exchange Server, SharePoint Sites, user's OneDrive
and sharing collaboration folders internally and externally.
10- Design and Built and Monitor Networks infrastructure between company branches including (Router,
Firewall, Servers, Storage, Fingerprint, CCTV)
11-set company security policy of using assets and systems, manage firewall Policy and permission.
12- Monitor Meraki Cloud Wi-Fi access point.

An external contract with the Gulf Group Company to work as technical support for the Kuwait National Guard on the Huawei Cloud Virtual Desktop (VDI), fusiomCompute, Fusion access, and CMS Project built on Open text Platform as A L 1, 2 support

The company wanted to shift from a fixed website to E-commerce website that meets the wishes and requests of customers. > to me, I have done a same project in Egypt, multi-vendor website so I have been chosen to Build the C-commerce Website and Fully supervision of the website (Server, edit website files, backup, develop Front-end pages, Database, Install Plugin, website speed, seo, AdWords campaigns, Analytics, Webmaster tools, and so on,

Troubleshoot Computer and network connectivity issues, printer setups. Provided support for remote users using Remote Connection, provide support for the company finance systems for users, accountants and store keeper, and ensure that they can access the system without problems with follow-up sales reports to the branch, Diagnose & Repair computer laptop, cabling, and MS office, Investigate, and diagnose and resolve software errors and computer equipment repair and replacement parts, Coordination of a wide range of documents including correspondence, memos.