Customer Service
booking.com
Total years of experience :11 years, 3 Months
EltoDev.com is a web agency specialized in static and dynamic web development, as well as E-Marketing and SEO practices for different business models. It also provides other services such as graphic design business cards, flyers, leaflets, brochures, catalogs, posters, signs and cars dressing. I was charged to Generate new business and raise awareness of other company services. Over the six months spent at Eltodev.com, I Developed a sales contact plan for direct marketing and Represent company at industry events and new business events. Study the market to provide focused, well-researched forecasts that will support the company's business planning..
Hollystay.com is an agency specialized in luxury villa rentals in some of the best destinations in the world. My mission was to lead the tasks of 3 customer service agents, that were charged of taking reservations, checking availabilities of properties. Also, I had to find the best ways to develop the business in Europe and agree on contracts with travel agencies around the world.
I was in charge of calling clients from Europe to propose offers to visit Marrakech as well as convience them to complet a questionaire.
) EDUCATION •
English – French – Arabic