Display Merchandiser
Chalhoub Group
مجموع سنوات الخبرة :15 years, 11 أشهر
1. Organization: Following all relevant Visual Merchandising policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
2. Operational:
1 - Implement activities under close supervision
2 - Escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a manner General Tasks:
3 - Implement high quality visual merchandising strategy and presentations through seasonal event calendar and brand guidelines
4 - Coaching and build strong relations with Sales Executives/ VM Ambassador and Senior Sales Executives, so that they can help me maintain display Visual Merchandiser New Launches & Animations Stock Management Guidelines Store Floor Plans and Zoning Programming Shelf Merchandising Guidelines POS Tools
5 - Measuring the impact of merchandising action plans and issue weekly report to the Country Visual Merchandising Manager with photographs, comments and measurements of sales impact
6 - Following and implement brand seasonal VM guidelines
8 - Supporting the management of internal brand events
9 - Installing window and in store animations, design events and campaigns in line with the global marketing and event calendars
10 - Conducting regular store and market visits to check adherence to Brand standards and report back to the Country Visual Merchandising Manager
11 - Staying up to date with brand activities and external competitor activities New Launches:
12 - Defining the implementation in store for all launches/animations
13 - Producing the visuals, in coordination with the graphic designer
15 - Reviewing the merchandising plan linked to launches
16 - Preparing and-or adapt the window displays
17 - Communicate the merchandising guidelines to the stores and follow-up on installation Permanent Merchandising:
18 - Ensuring merchandising levels in the store are met as per the Brand’s guidelines
19 - Maintain updated order form for merchandising elements and ensure dispatch as per the needs
20 - Ensuring maximum shelf visibility
21 - Following the performance of the ranges and categories, and adjust the merchandising if necessary
22 - Propose any merchandising amendments enabling an optimization of the turnover by m²
23 - Manage new projects merchandising in coordination with the Marketing team (order and implementation)
24 - Review and implement the updated merchandising plans in the existing stores
25 - Develop new tools in coordination with the brand’s management to improve and increase productivity and efficiency.
26 - Implement new store concept whenever needed New Store Openings:
27 - Working on the Planograms for new store openings
28 - Working on the floor plans and zoning of the new stores
29 - Determining and ordering the store merchandising elements and small furniture's/decorations.
MISSION: Create an addictive experience for our clients, ensuring sales in accordance with the DNA and the SEPHORA ATTITUDE, and meeting the objectives set. Manage the point of sale and lead the team with the goal of maintaining Sephora’s standards, ensuring the point of sale’s profitability and sales and client satisfaction.
RESPONSIBILITIES:
Client experience: Warm welcoming, listening to, understand, shape and satisfy client needs. Ensure the client’s satisfaction, even in difficult situations, assuming ultimate responsibility at the point of sale. Won the client’s loyalty. Energise the team through Floor Management to guarantee an addictive experience for our clients. Using the appropriate tools to measure overall satisfaction. Analyse the results and propose action plans. Provide support to all subordinates in difficult situations with clients.
Sales: Collaborate in achieving sales objectives. Applying the sales policies and techniques established at the Sephora University. Analyse sales and propose action plans.
Operations: Applying the policies and procedures according to Sephora standards. Contributing to the shop’s projection of an excellent image. Applying and follow established policies and procedures, ensuring that our staff drive the rest of the team to do this.
Business: Manage the shop, Identify and analyze deviations and their causes, and execute action plans together with our Shop Director.
People: Participate in Recruitment days prepared by the HR team, When the Shop Manager in annual vacation.
Evaluate, develop/train, identify talent and obtain the team’s commitment. Identify training needs. Manage schedules, absences and discipline problems, in addition to handling conflicts. Identify potential within the team and propose individual Development Plans. Ensuring that our Staff team is involved in all these points.
Main Responsibilities
- Training
- Developing, evaluating, designing, and implement training and staff development programs
- Design the outline and training manual
- Deliver training to the staff
- Acquire multimedia aids and educational materials
- Provide support to Learners in order to assist them in achieving their qualification
- Follow up on training needs based on performance appraisals
- Develop a framework for testing and evaluation of training program
- Seek new and relevant training tools
- Organise a census of the training needs, define the training methods to be used, create a training plan, divide the training between internal and external training
§ Liaising between different departments
- Maintain contact with all Learners
- Liaise and assist the Training Specialists
- Build and maintain rapport with all departments within the organisation.
§ Financials
- Participate in forecasting yearly training needs and budget
- Optimize the use of training budget.
Main Responsibilities :
Sales Focus
- Achieve the sales target and focus on increasing sales by using advanced sales techniques
- Focus on selling and up selling
- Demonstrate a solid knowledge of brands and products
- Monitor sales activities and generate a daily sales report
Customer Focus
- Build and maintain customer relationships in order to build strong loyalty
- Address customers' queries about products, prices, availability, product uses, and services
- Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers’ expectations
- Advise customers on product ranges best suited to their needs
- Demonstrate usage and benefits of various Brands and products
- Handle new launches, promotion of products and visual merchandising
Stock Replenishment
- Ensure stock replenishment at all times
- Report stock shortages using the stock order form
- Ensure stock receipt as per set procedures
Other
- Maintain cleanliness in his/her area of responsibility
- Follow all company procedures in ordering, cash handling and other common practices.
Retail academy