alaa adel

⧫ Customer Service Delivery
· Assist with the delivery of an integrated service to corporate standards which
meets the needs of internal and external customers to enable all departments to
meet their agreed targets .
· Assisting in answering all types of first level enquiries relating to British Council
activities in country .
· Assisting with dealing with second level (specific) enquiries or referring them to
the right channel within the office who can deal with them .
⧫ Registration & Finance
· Register customers and to collect income received and transfer it accurately.
· Use relevant systems to maintain records on the system & complete daily
reconciliations .
⧫ Back Office support
. Carry out a range of back office tasks including post registration services,
Campus/finance related tasks, supporting corporate client registration, data
handling, support for delivery of events and maintenance for contacts and
Call Centre platform. assist with the day to day back office administration of
the Teaching Centre and Exams departments as needed, coordinated by the
Customer Services Manager and Officers .

My role is to handle the Irish customers queries when it comes to (Billing _
payments _ orders _etc. ), selling to them the company products as well or any
other Info related to their account .

My role was translating the news from the national journals and update it on our website, whether from English to Arabic or vice versa .