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Ali Mahmoud, IT System Administrator

Ali Mahmoud

IT System Administrator·LS Egypt

Egypt

Bachelor's degree, Information Technology and Information Management

Work experience

Total years of experience: 10 years, 11 months

IT System Administrator

September 2018 - Present

LS Egypt

Cairo, Egypt

September 2018 - Present

Company industry:
Construction & Building
Job role:
Information Technology

IT Specialist

September 2017 - August 2018

ACTS

Cairo, Egypt

September 2017 - August 2018

Provide advice on the most suitable IT choices - Provide
technical support or training for systems and networks - Install and configure software and hardware - Perform
troubleshooting, repairs and data restoration - Collaborate
with other professionals to maintain standards and
functionality - Website Administrator, Developer and Tester

Company industry:
Primary, Prep, & Secondary School
Job role:
Information Technology

IT Specialist

November 2015 - June 2016

Petrojet

Cairo, Egypt

November 2015 - June 2016

Installing and configuring computer, hardware, operating
systems, and applications - Monitoring and maintaining
computer systems - Troubleshooting system problems and
diagnosing and solving hardware or software faults.

Company industry:
Oil & Gas
Job role:
Information Technology

IT Technical Support Engineer

November 2012 - March 2014

Xceedcc

Cairo, Egypt

November 2012 - March 2014

Handle Customer inquiries - Solving Technical Problems and
Troubleshooting the best way and Solving Customer's
Problem - Follow Escalation Process and Achieving Work
Target via KPIs related to the Process - Handle Tasks
required from my Managers, Actions to my performance and
my team.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Information Technology

Education

Akhbar Al-Yom Academy

September 2012

September 2012

Bachelor's degree, Information Technology and Information Management

Egypt

GPA (percentage): 60%

GPA (percentage): 60%