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Amarnath Avinash Mulakalapalli, Branch Manager Restaurant

Amarnath Avinash Mulakalapalli

Branch Manager Restaurant·70's Resturant

Kuwait

Bachelor's degree, Hotel Management

Work experience

Total years of experience: 11 years, 10 months

Branch Manager Restaurant

January 2021 - Present

70's Resturant

Bayan, Kuwait

January 2021 - Present

Responsible for sales & operation of the Resturant.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Front Desk Officer

December 2019 - January 2020

The Palms Beach Hotel& Spa

Salwa, Kuwait

December 2019 - January 2020

Responsible for Check-in & Check-outs, Reservations, Cashiering, Guest Services.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Sales Representative

November 2017 - December 2019

GROW MORE LEARNING AND INNOVATION COMPANY

As Salimiyah, Kuwait

November 2017 - December 2019

Responsible for Sales of Textbook and other study material in the Australian College of Kuwait
(ACK) Campus.
Company industry:
Retail & Wholesale
Job role:
Sales

Front Office Duty Manager

April 2015 - July 2017

HOTEL ANAND REGENCY

Rajahmundry, India

April 2015 - July 2017

Ensure outstanding customer care at all times/
* Maintains a friendly, cheerful and courteous demeanor at all times.
* Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
* Responds to telephone and in-person inquiries regarding reservations, hotel information and guest
concerns.
* Supervise daily shift process ensuring all team members adhere to standard operating procedures.
* Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level
of customer satisfaction and quality service.
* Allocate rooms to expected arrivals after checking the guests preferences and special requests.
* Build strong relationships and liaise with all other department's especially housekeeping,
reservations etc.
* Ensure Front office log book and hotel log book is always updated and actioned upon; and ensure
safety by following guest check in and security procedures.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Senior

September 2014 - April 2015

LE MERIDIAN BANGALORE

September 2014 - April 2015

Front Office)
* Effective work in the front desk; making reservations, checking guest in/out of the hotel and
handling all guests requests.
* Responsible for all front desk procedures and policies.
* Actively involvement in the sales & marketing efforts.
* Effectively handle accounting & cash handling duties.
Page 2 of 3
* Attend, and participate in all required meetings.
* Develop a thorough knowledge of the changing room rates, room locations and types of rooms.
* Support the hotel’s safety and security protocols ensuring the hotel’s guests safety, their
belongings, as well as coworkers.
* Maintain proper key control.
* Inventory front desk supplies, replenishing as necessary, documenting what needs to be ordered.
* Effectively communicate with coworkers in all departments.
Company industry:
Hospitality & Accomodation
Job role:
Accounting and Auditing

Senior GSAFO

March 2014 - September 2014

CITRUS HOTEL CUNNINGHAM

March 2014 - September 2014

Support in the front desk operations; making reservations, checking guest in/out of the hotel and
handling all guests requests.
* Attend, and participate in all required meetings.
* Changing room rates, room locations and types of rooms.
* Act as concierge when needed.
* Inventory front desk supplies, replenishing when required.
Job role:
Other

Front office Associate

June 2013 - January 2014

NOVOTEL CONVENTION CENTER

India

June 2013 - January 2014

Register & process guests and assigned rooms
* Accommodate & satisfy guest requests
* Communicate with hotel staff on the status of guest rooms
* Up Selling guest rooms and promoting hotel services
* Handling cash payments
* Maintain a clean and neat front desk area environment
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

INDO AMERICAN COLLEGE

April 2013

April 2013

Bachelor's degree, Hotel Management

India

,

Skills

Smart Work

Expert

Honesty

Expert

Reliability

Expert

Adaptability

Expert

Communication Skills

Expert

ACCOUNTANCY

Expert

CASH HANDLING

Expert

FRONT OFFICE

Expert

INVENTORY MANAGEMENT

Expert

MARKETING

Expert

MEETING FACILITATION

Expert

PAGE

Expert

POLICY ANALYSIS

Expert

PROTOCOLS

Expert

SAFETY

Expert

Smart Work

Expert

Honesty

Expert

Reliability

Expert

Adaptability

Expert

Communication Skills

Expert

Languages

Arabic

Beginner

English

Expert

Hindi

Expert

Telugu

Expert