IT Network Support Engineer
Cisco Systems - United Arab Emirates
Total years of experience :9 years, 3 Months
★ Currently working on DUBAI EXPO 2020 project as a Network Support Engineer, CISCO. (March-2020)
Install, perform integration and provide support to all desktop based and server supported technology.
Cabling & crimping for systems, ports switches & routers.
Configuring IP phone WebEx Activation deactivation.
Patching in IDF, MDF, DATACENTERS,
Routers hands on experience Cisco Routers: 2500 series, 2600 series, 2800 series
Switches hands on experience Cisco Switches 2950, 2960, 3560, and 3750 Series
Install, configure and troubleshoot, Networks, Windows Servers, Linux Servers, Network Printers, Routers, Switches, Access Point, computer peripherals, telephones, printers, scanners and application software.
Knowledge on virtual environment (Hyper-V & VMware).
Coordinate with customers and perform troubleshoot to resolve all application issues and maintain relationships with vendors plus networking system.
Install, repair and upgrade all network and provide technical and onsite support.
Manage new launched tools and software into product generating and promoting framework.
Provide backup to NOC and manage operating field groups via upgradation.
Monitor and resolve and all customer trouble ticketing process as needs.
Resolve all complicated technical startup.
Provide support to all IT sectors on regional basis and ensure growth.
Document specific statements for overhauling causes of networking issues and evaluate same.
Analyze and identify data processing modes for overtaking problems in upgrading database.
6 Month of experience in as a IT SUPPORT Engineer Since (September 2019 to February 2020)
In UAE for ADCB Bank & UNB Bank.
Migration project of UNB & ADCB BANKS.
Give field visit to branches if required
To support vendor for installing new devices
To give remote support of all branches has assign
Addressing user tickets regarding hardware, software and networking
Setup Wyse device.
Manage all duties efficiently for checking degradation.
Provide training to new staff members
Analyze all issues and escalate issues if required to senior management for resolution and assist to set up all equipment’s.
Monitor all employee requests and inquiries and ensure appropriate response to all and monitor all issues and track same for resolution and administer all system hardware and software.
Provide technical support to all desktops and laptops in network environment and perform troubleshoot on all network and equipment issues.
1.5 year of experience in as a CCC- Engineer Since (June 2018 to MARCH 2019)
Addressing user tickets regarding hardware, software and networking
Walking customers through installing applications and computer peripherals
Asking targeted questions to diagnose problems
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs.
3 Years of work experience in as a IT Support Engineer, Since (February 2015 to June 2018)
It Hardware & Network Enginer