Assistant Manager - Recruitment & Organizational Development
Pure Health
Total years of experience :15 years, 4 Months
Creation of manpower plan for the year 2018 and its implementation across the board
• Focal point in acquisition exercise of MOHAP employees to Pure Health within the timeline
• Liaise with Line Managers to determine staffing needs and talent requirements
• Ensure adherence to recruitment policy, timelines and budgets
• Formation of all recruitment related SLAs and sign offs with all stakeholders
• Revamped the hiring strategy as per competency framework and organizational requirements
• Analyze and modify compensation and benefits policies to establish competitive programs
• Developing constructive and cooperative working relationships with all stakeholders
• Ensuring recruitment quality standards are met
• Reporting of recruitment metrics to the management for decision making
• Employee onboarding & monthly orientation for the new joiners
• Updating organizational charts
• Conducted performance appraisal for the year 2017 across the organization and identified improvement needs for the future performance management cycle
• Operational Tasks: Visa processing while liaising with PRO. Insurance processing, leave management, employee relations
Managing the Performance Management System (Launch of Objective settings, Mid-year review, People Manager score card, final performance review), along with all technical support and modifications with the vendor
• Trained all people’s managers on integrated performance management- “Managing the People Side of the Business”
• Performance reporting for all Ufone employees, and disseminating the data to respective department heads
• Training the employee base on objective setting and evaluation criteria
• Training Needs Assessment & Analysis for content development, execution and improvement
• Development of user guides and manuals for deployed programs
• Preparation of the L&D budget
• End-to-end quality control on all training initiatives, including instructor rating, program rating, and participant rating
• Management of Ufone’s L&D calendar
• Regular KPI reporting to Etisalat Group on the L&D front
• Mapping workflows for the entire L&D function
• Preparation of L&D FAQ document for employee consumption
• Internal Trainer - Customer Delight (Catering the competency of Customer Focus
Participation in devising the Recruitment Roadmap
• Drafting of all SOPs with regards to Recruitment \[interview process, interview feedback, regret letters)
• Formation of Recruitment SLA and ensuring its implementation
• Development of HR metrics & analytics with regards to Recruitment Operations, including:
o Time to hire
o Quality of hired candidate
o Cost per hire
o Comparative equity analyses
o Net Hire Ratio
• Headcount planning and monitoring
• Planed, managed and successfully executed Vendor Migration Project of Outsourced employees
• Compilation of all role clarification documents to replace update current JDs
• Development of a comprehensive reporting format and structure for Management review
• Relationship management with all stakeholders/customers
• Conducting behavior based interviews at all relevant levels, with detailed assessments
• Salary negotiations at all levels
• In-depth experience in all matters pertaining to call center hiring and HR management
• Management of Ufone’s Internal Job Posting (IJP) process
• Solid grip over all operational matters such as hiring case preparation, reference checks, securing management approval, etc.
• Management of Ufone’s annual Summer Internship Program (SIP)
• Event planning for Ufone’s employer branding initiatives (university job fairs, British Council initiatives, etc.
Delivering on sales targets
• Handling all customer queries
• Call disposition, and coordination with the backend team for data provision
• End-to-end management of all correspondence and communication regarding selling activities
M.Sc (Economics & Finance)