Diamond and jewelry consultant
Blue Nile
Total years of experience :5 years, 7 Months
Blue Nile (diamond/jewelry online retailer)
Shanghai, China
https://www.bluenile.com/
Responsibilities:
Phone consultations with customers regarding the product on the website, its style, precious metal education, possibilities of altering the items available, post-purchase product servicing, logistics inquires.
Being a diamond expert delivering an exceptional educational service to the customers looking for very particular diamonds or with a certain budget, explaining diamond specifications and balance between them.
Sharing product knowledge/company policies/ to educate customers.
Enhancing the buying experience and building relationships with buyers.
Resolve complex customer service challenges involving product repair/shipping issues/creating special orders, finding solutions, which exceed customer expectations.
Dealing with Fedex/UPS once shipping issues occur.
Working with customers from mostly USA/UK, also Australia, Canada, rest of Europe, Hong Kong, Singapore etc. even though the office is located in China
Co-working on same cases with colleagues from Seattle (headquarters) and Dublin offices.
Solo Trading LTD (gemstone trade company)
Hong Kong /Shenzhen
Responsibilities:
Be in charge of sales of finished jewelry/raw precious stones
Stock control
Looking for new partner factories to sell in bulk
Coordinate relations with current partners - factories processing raw stones, partner shops selling our jewelry, factories-wholesale buyers, small retail businesses.
Taking care of logistics between Hong Kong airport/Hong Kong warehouse/Hong Kong partner transportation companies/company office
Warehouse managing
Building new potential relationships with other businesses
Valger Group (logistic company)
Beijing, China / Kiev, Ukraine
http://www.valger-group.com.ua/
Responsibilities:
Booking flights for cargo transportation
Working with customs clearance agents at the airport
Checking airway bills
Promoting the service of the company, making advertisements
Looking for smaller cargo companies to make them ship via our company
Optimization of existing advertising platform to expand the service market
Development and management of partner relations
Checking the possibility / impossibility of transportation of certain cargo
Communicating with customers, correspondence by e-mail
Goods shipment control: loading on trucks, transportation to the airport
Control of cargo remaining in warehouse
Chinese / English / Ukrainian / Russian interpreter
Providing of information on call center requests
Working with 1C