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Ann Marie Coleman, Telesales Executive

Ann Marie Coleman

Telesales Executive·Thrive State (Real Estate)

United Arab Emirates

Bachelor's degree, Project Management

Work experience

Total years of experience: 12 years, 7 months

Telesales Executive

January 2026 - Present

Thrive State (Real Estate)

Dubai, United Arab Emirates

January 2026 - Present

• Generated and qualified leads through outbound prospecting and inbound follow-up
• Booked meetings and demos for Account Executives and Portfolio Managers
• Managed CRM activities using Salesforce
• Met monthly KPIs for outreach and pipeline generation

Company industry:
Real Estate
Job role:
Sales

Senior Housing Manager

January 2019 - December 2025

Keystage Housing,

London, United Kingdom

January 2019 - December 2025

• Manage tenancy enforcement including Section 20 notices, behaviour agreements, and
evictions.

Company industry:
Real Estate
Job role:
Management

Complaints Manager

July 2018 - December 2018

Luton Borough Council,

London, United Kingdom

July 2018 - December 2018

• Managed complex complaints across housing, adult social care, public health, and NHS
services.

Company industry:
Public Administration
Job role:
Customer Service and Call Center

Social Care Assessor (Discharge & Rehabilitation)

November 2017 - June 2018

Luton Borough Council,

London, United Kingdom

November 2017 - June 2018

• Coordinated multi-agency teams to assess patient needs and implement tailored care
plans.
• Ensured safe hospital discharges, rehabilitation planning, and risk assessments.

Company industry:
Public Administration

Executive PA to Three Directors

January 2013 - December 2016

Whitbread Group PLC,

London, United Kingdom

January 2013 - December 2016

• Coordinated meetings, presentations, and senior stakeholder communication.

Company industry:
Hospitality & Accomodation

Education

University Of Bedfordshire

June 2016

June 2016

Bachelor's degree, Project Management

United Kingdom

GPA (percentage): 100%

GPA (percentage): 100%

Batchelor of Business, Office Studies,

(Barnfield College

January 1982

January 1982

Bachelor's degree, Administration And Business Administration

United Kingdom

Skills

Hotel Management
Expert
Hotel Management
Expert
Human Resources
Expert
Human Resources
Expert
Executive Secretary
Expert
Executive Secretary
Expert
Project Work
Expert
Project Work
Expert
Administration
Expert
Administration
Expert
HUMAN RESOURCES
Expert
HUMAN RESOURCES
Expert
LETTERS
Expert
LETTERS
Expert
MEETING FACILITATION
Expert
MEETING FACILITATION
Expert
ADVERTISING
Expert
ADVERTISING
Expert
BUDGETING
Expert
BUDGETING
Expert
CONFERENCES
Expert
CONFERENCES
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DOCUMENTATION
Expert
DOCUMENTATION
Expert
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
BUDGET MANAGEMENT
Intermediate
BUDGET MANAGEMENT
Intermediate
BUILDING INSPECTIONS
Intermediate
BUILDING INSPECTIONS
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CORPORATE HOUSING
Intermediate
CORPORATE HOUSING
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
PRINCE2 PROJECTS IN CONTROLLED ENVIRONMENTS 2
Intermediate
PRINCE2 PROJECTS IN CONTROLLED ENVIRONMENTS 2
Intermediate
REGULATORY COMPLIANCE
Intermediate
REGULATORY COMPLIANCE
Intermediate
STAKEHOLDER ENGAGEMENT
Intermediate
STAKEHOLDER ENGAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
Sales
Expert
Sales
Expert
Negotiation
Expert
Negotiation
Expert
Real Estate
Expert
Real Estate
Expert
Administration
Expert
Administration
Expert
Management
Expert
Management
Expert
Property Management
Expert
Property Management
Expert
Business Development
Intermediate
Business Development
Intermediate
Project Management
Intermediate
Project Management
Intermediate
Sales Representatives
Expert
Sales Representatives
Expert
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert

Languages

English
Native Speaker

Training and Certifications

Certifications
Prince2 Foundation

Hobbies

  • Travelling
    I have travelled to various countries worldwide to meet people and experience different cultures and lifestyles.