Antony Kimani

• Lead the daily operations of the Admissions department, ensuring a seamless luxury experience
for all tour guests.
• Manage ticketing systems, scheduling, and guest flow to maximize capacity and operational
efficiency.
• Oversee revenue reporting, cash reconciliation, and compliance with company standards.
• Conduct staff coaching and training to enhance service quality and team performance.
• Collaborate cross-departmentally to maintain service consistency and guest satisfaction.

Lead the daily operations of the Admissions department, ensuring a seamless luxury experience for all tour guests. Manage ticketing systems, scheduling, and guest flow to maximize capacity and operational efficiency. Oversee revenue reporting, cash reconciliation, and compliance with company standards. Conduct staff coaching and training to enhance service quality and team performance. Collaborate cross-departmentally to maintain service consistency and guest satisfaction. Managed CRM (salesforce)

• Supervised daily front-line operations, staff scheduling, and guest service delivery.
• Provided on-the-job training to new employees and monitored adherence to brand standards.
• Supported management in resolving guest complaints and handling operational challenges.

• Welcomed and assisted guests in the ticketing lounge, handling bookings, payments, and
reservations.
• Upsold tour add-ons and company services to enhance the guest experience.
• Processed transactions accurately and ensured smooth ticket validation and entry flow.
• Provided first-line technical and service support through inbound calls and face-to-face
interactions.

• Delivered engaging guest experiences while ensuring operational and safety compliance.
• Conducted safety checks, operated ride control systems, and managed crowd flow at
attractions.
• Trained new staff on ride procedures, safety policies, and customer interaction standards.
• Promoted park products and services, contributing to increased upsell rates.
• Managed communication between teams and supervisors via radio and reports to maintain
operational awareness.