عزمت عبد الله

1. Managed configuration (Routing, Switching & Vlans), maintenance, and IOS upgrades of
Cisco 4331 routers, Cisco 9300 switches, and FortiGate 80F firewalls, ensuring network
uptime and performance monitoring relevant to NOC environments.
2. Handled Active Directory tasks on Windows Server 2016, including user account permissions
and Group Policy updates.
3. Set up Microsoft Outlook and OneDrive for user onboarding and ongoing operations.
4. Deployed software and updates using SCCM according to organizational requirements.
5. Provided remote technical support through Beyond Trust and SCCM Remote Tools.
6. Installed and updated Windows OS and Microsoft Office via SCCM server deployments.
7. Installed, monitored, and troubleshot Dahua and Hikvision CCTV systems; managed
physical gate access with user ID cards.
8. Resolved IT tickets and incidents using ServiceNow and Freshdesk, adhering to ITIL
standards & MDM (Mobile device management IOS & android).
9. Configured LG digital signage solutions using the Appspace platform.
10. Maintained IT asset inventory to ensure accurate hardware and accessory tracking.

• Proficient in managing and supporting Windows Server environments, ensuring optimal performance and reliability for enterprise applications.
• Delivered exceptional remote support, resolving user issues efficiently, which resulted in a significant increase in user satisfaction ratings.
• Provided comprehensive MS SQL Server database support, ensuring high data integrity and availability for critical business operations.
• Expert in network support, including advanced routing and switching, to maintain seamless connectivity and enhance overall network performance.
• Configured and managed robust VPN solutions, significantly improving secure remote access for users.
• Demonstrated strong troubleshooting skills, minimizing downtime and maintaining high service levels across all IT operations.