sales associate
Dubai Islamic Bank
Total years of experience :6 years, 6 Months
Joined as a Sales Advisor - Responsible to handle bank’s product and services
• Handled inbound and outbound calls
• Evaluated marketing campaign to boost sales growth.
• Handled responsibilities of risk management.
• Giving suggestions for product improvement.
• Receiving and processing of all In-coming and Out-going mails.
• Daily report to management.
• Coordinate activities with clients and internal departments..
• Handling customer complaints.
• Provided added value and service to external and internal customers, including attitude knowledge, technical support and quality of service in a timely manner.
• Act decisively in critical situations to ensure customer satisfaction and promote First Contact Resolution (FCR).
• Achieve set target under effective time management.
• Handle customer disputes pertaining to products and promotional purchases.
• Delivered quality service with every customer contact, by effectively reviewing and providing solutions on the first contact.
• Educated representatives on system applications, policies/procedures, US Banking Laws and any new pertinent industry information
Studied commerce/ banking with specialised computers