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basim alobaidi, operation manager

basim alobaidi

operation manager·Dr Sulaiman AL-Habib Medical Group

Saudi Arabia

Bachelor's degree, Health Service Administration

Work experience

Total years of experience: 6 years, 2 months

operation manager

August 2024 - Present

Dr Sulaiman AL-Habib Medical Group

Jeddah, Saudi Arabia

August 2024 - Present

• Develop, recommend and implement strategies to improve employee work quality.
• Translate senior management directives into actionable front line policies and implement changes with staff. .
• Measuring the accuracy and efficiency of operations data to identify process gaps to achieve a successful KPI.
• Developing organizational policies for administrative oversight and internal controls.
• Leading and managing administrative staff to maintain smooth daily operations
Company industry:
Other Healthcare Services
Job role:
Management

administrative director

August 2023 - August 2024

Dr. Bakhsh hospitals

Jeddah, Saudi Arabia

August 2023 - August 2024

- Created and enforced Patient Experience department in alignment with CBAHI and JCI standers links to MOH Patient Experience Measurement Program.
- Generated weekly and monthly performance reports on key metrics for review by CEO.
- Delivered top-notch administrative support to departments supervisors to achieve distinctive health care.
- Kept operations in compliance with MOH regulations by developing and directing effective internal systems.
Company industry:
Medical Hospital
Job role:
Management

Operation and Development Director

July 2022 - July 2023

Get Smart Medical Center

Jeddah, Saudi Arabia

July 2022 - July 2023

- Responsible of an efficient operations of all departments starts with marketing, CPQ, employee management, and functional & technical responsibilities.

‏- In charge for all administrative duties of the clinic including implementation and review of all Policies and Procedures and local regulations.
Company industry:
Medical Clinic
Job role:
Medical, Healthcare, and Nursing

Health Affair manager

April 2021 - July 2022

Get smart medical center

Jeddah, Saudi Arabia

April 2021 - July 2022

• Calculation of specialists/Patients Ratio, in addition to types of patients/Specialist.
• Built strong interpersonal relationship with staff, specialists, clients and community.
• Standardised the daily operational reports to monitor the performance of all clinics. .
Company industry:
Medical & Healthcare Equipment
Job role:
Medical, Healthcare, and Nursing

Administrative Officer

January 2021 - April 2021

get smart medical center

Jeddah, Saudi Arabia

January 2021 - April 2021

- ensuring all operations are carried on an appropriate, cost-effective way
- helping the organization’s process remain legally compliant
- find ways to increase quality of customer care
Company industry:
Other Healthcare Services
Job role:
Administration

Customer Care Officer

August 2020 - January 2021

Nahdi Medical Clinic

Jeddah, Saudi Arabia

August 2020 - January 2021

- performed various administrative functions
- ensuring service excellent and customers’ satisfaction
- processing insurance claims
Company industry:
Medical Clinic
Job role:
Customer Service and Call Center

Administrator

June 2016 - August 2016

Rowad Dental Clinic

Jeddah, Saudi Arabia

June 2016 - August 2016

this was my internship for my bachelor degree. My working hours were 294 hours. I have been rotating to these section one after other.
-Performed various administrative functions, including
filing paperwork, sorting mails and Scheduling
appointments
-Admitting patients requiring special care
-Processing insurance claims
Company industry:
Other Healthcare Services
Job role:
Administration

Education

University of Evansville

May 2018

May 2018

Bachelor's degree, Health Service Administration

United States

GPA (point): 2.99 out of 4

GPA (point): 2.99 out of 4

University of Evansville

May 2018

May 2018

Bachelor's degree, Business Administration

United States

GPA (point): 2.99 out of 4

GPA (point): 2.99 out of 4

Earned a minor from the college of business at the university of evansville.

Skills

Service Improvement

Expert

Insurance Claims

Expert

Customer Care

Expert

Event Organizer

Expert

Microsoft Excel

Expert

customer service

Intermediate

communication

Intermediate

executive skills

Intermediate

SQL data analytics

Beginner

Excel

Intermediate

Data Visualization

Beginner

translation

Intermediate

medical coordinating

Beginner

medical coordinator

Expert

operational

Intermediate

Service Improvement

Expert

Insurance Claims

Expert

Customer Care

Expert

Event Organizer

Expert

Microsoft Excel

Expert

Languages

English

Expert

Arabic

Native Speaker