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bisna kasim, Documentation Engineer

bisna kasim

Documentation Engineer·SBN TechnoLogics

Kuwait

Bachelor's degree, Computer Science And Engineering

Work experience

Total years of experience: 7 years, 7 months

Documentation Engineer

December 2023 - June 2025

SBN TechnoLogics

Kerala, India

December 2023 - June 2025

Developed user-friendly manuals and technical documentation for software applications.
Tested software modifications based on client requirements and ensured accuracy of updates.
Updated documentation to reflect system enhancements and feature changes.
Created tutorial videos to demonstrate software functionality and workflows.
Prepared annual reports detailing software updates and newly implemented features.
Company industry:
Software Development

DOCUMENTATION ENGINEER

December 2023 - January 2025

SBN TECHNOLOGICS

Kerala, India

December 2023 - January 2025

• Developed user-friendly manuals and technical documentation for software applications.
• Tested software modifications based on client requirements and ensured accuracy of updates.
• Updated documentation to reflect system enhancements and feature changes.
• Created tutorial videos to demonstrate software functionality and workflows.
• Prepared annual reports detailing software updates and newly implemented features.
Company industry:
Software Development

Documentation Engineer

December 2023 - January 2025

SBN Technologics

Kerala, India

December 2023 - January 2025

« Authored comprehensive user manuals, release notes, and technical documentation for enterprise software.
« Designed tutorial videos and visual guides to simplify workflows for end-users.
« Partnered with developers to ensure documentation aligned with new features and system upgrades
Conducted software testing and validation to confirm accuracy of updates.
Produced annual reports and knowledge base articles, improving client adoption and satisfaction.
« Introduced structured documentation templats reducing update turnaround time by 20%
Company industry:
Software Development

SENIOR DATA PROCESSING AND OPERATIONS EXECUTIVE

April 2022 - June 2023

ClueBox

Kerala, India •Hybrid

April 2022 - June 2023

▪ Designed and implemented recode logic in Microsoft Excel for data processing tasks.
▪ Performed data validation using SPSS and supported report generation using OfficeReport.
▪ Coordinated with clients to gather, clarify, and document data requirements.
▪ Monitored data quality, identified errors, and ensured accuracy of datasets.
▪ Developed PowerPoint reports to analyze and present product sales performance.
Company industry:
IT Services

SENIOR DATA PROCESSING AND OPERATIONS EXECUTIVE

January 2022 - January 2023

CLUEBOX PRIVATE LIMITED

Kerala, India

January 2022 - January 2023

• Designed and implemented recode logic in Microsoft Excel for data processing tasks.
• Performed data validation using SPSS and supported report generation using OfficeReport.
• Coordinated with clients to gather, clarify, and document data requirements.
• Monitored data quality, identified errors, and ensured accuracy of datasets.
• Developed PowerPoint reports to analyze and present product sales performance.
Company industry:
IT Services

Senior Data Processing & Operations Executive

January 2022 - January 2023

Cluebox Private Limited

Kerala, India •Hybrid

January 2022 - January 2023

« Developed custom Excel recode logic to streamline large-scale data processing.
« Performed statistical validation and analysis using SPSS.
« Coordinated with clients to clarify requirements and deliver tailored reports.
« Created PowerPoint dashboards to present product sales and performance trends.
« Initiated process improvements that reduced reporting errors and turnaround time.
« Supported automation initiatives, increasing reporting efficiency by 23%.
Company industry:
IT Services

Operations Executive

May 2019 - April 2022

ClueBox

Kerala, India •Hybrid

May 2019 - April 2022

▪ Created and validated data recodes using Microsoft Excel and SPSS.
▪ Supported table generation and reporting processes using OfficeReport.
▪ Conducted data quality checks and resolved discrepancies to maintain accuracy.
▪ Generated reports and presentations to compare and analyze sales trends.
▪ Assisted in testing dashboards and validating SPSS outputs.
▪ Maintained system performance and supported data management processes.
Company industry:
IT Services

OPERATION EXECUTIVE

January 2019 - January 2022

CLUEBOX PRIVATE LIMITED

Kerala, India •Hybrid

January 2019 - January 2022

• Created and validated data recodes using Microsoft Excel and SPSS.
• Supported table generation and reporting processes using OfficeReport.
• Conducted data quality checks and resolved discrepancies to maintain accuracy.
• Generated reports and presentations to compare and analyze sales trends.
• Assisted in testing dashboards and validating SPSS outputs.
• Maintained system performance and supported data management processes.
Company industry:
IT Services

Operations Executive

January 2019 - January 2022

Cluebox Private Limited

Kerala, India •Hybrid

January 2019 - January 2022

« Managed data recoding, validation, and reporting across multiple projects.
Conducted quality checks and discrepancy resolution to maintain dataset integrity.
Supported dashboard testing and SPSS output validation.
« Delivered trend analysis reports to guide business decisions.
« Maintained system performance and documentation repositories.
« Collaborated with QA teams to improve data accuracy and reporting workflows.
Company industry:
IT Services

Junior Software Developer

November 2017 - June 2018

RADICAL INFOTECH INNOVATIONS PVT. LTD

Kerala, India

November 2017 - June 2018

▪ Researched, designed, implemented, and managed software programs.
▪ Wrote and maintained efficient, reliable code.
▪ Assessed operational feasibility and practicality of solutions.
▪ Developed and followed quality assurance procedures.
Company industry:
Software Development

Junior Software Developer

November 2017 - June 2018

Radical Infotech Innovations Pvt. Ltd

Kerala, India

November 2017 - June 2018

« Designed and implemented software programs and modules.
« Wiote efficient, reusable code and conducted debugging,
« Evaluated operational feasibility of solutions.
Followed QA procedures to ensure reliability.
« Assisted in integrating new features into existing systems.
Company industry:
Software Development

JUNIOR SOFTWARE DEVELOPER

November 2017 - January 2018

RADICAL INFOTECH INNOVATIONS PVT. LTD

Kerala, India

November 2017 - January 2018

• Researched, designed, implemented, and managed software programs.
• Wrote and maintained efficient, reliable code.
• Assessed operational feasibility and practicality of solutions.
• Developed and followed quality assurance procedures.
Company industry:
Software Development

Junior Software Programmer

July 2017 - October 2017

SPECTRUM SOFTTECH SOLUTIONS PVT LTD

Kerala, India

July 2017 - October 2017

▪ Collaborated with developers to design algorithms and flowcharts.
▪ Wrote clean and efficient code based on given specifications.
▪ Tested and deployed programs and systems.
▪ Collected and evaluated user feedback.
▪ Suggested and implemented improvements.
Company industry:
Software Development

Junior Software Programmer

July 2017 - October 2017

Spectrum Softtech Solutions Pvt. Ltd

Kerala, India

July 2017 - October 2017

« Collaborated on algorithm design and flowchart development.
Wrote and deployed clean, efficient code.
Collected user feedback and implemented improvements.
Supported system testing and deployment.
Suggested enhancements to improve usability and performance.
Company industry:
IT Services

JUNIOR SOFTWARE PROGRAMMER

January 2017 - October 2017

SPECTRUM SOFTTECH SOLUTIONS PVT LTD

Kerala, India

January 2017 - October 2017

• Collaborated with developers to design algorithms and flowcharts.
• Wrote clean and efficient code based on given specifications.
• Tested and deployed programs and systems.
• Collected and evaluated user feedback.
• Suggested and implemented improvements.
Company industry:
Software Development

Education

Mahatma Gandhi University (Kottayam)

June 2017

June 2017

Bachelor's degree, Computer Science And Engineering

India

Jai Bharath College of Management & Engineering

January 2017

January 2017

Bachelor's degree, COMPUTER SCIENCE

India

Jai Bharath College of Management & Engineering

January 2017

January 2017

Bachelor's degree, Computer Science

India

Skills

COMPLEX PROBLEM SOLVING

Intermediate

BUSINESS OPERATIONS

Intermediate

COMPUTER SCIENCE

Intermediate

DATA PROCESSING

Intermediate

DATA VALIDATION

Intermediate

ELECTRONIC DATA INTERCHANGE

Intermediate

OPERATIONS

Intermediate

PROCESS OPTIMIZATION

Intermediate

TECHNICAL DOCUMENTATION

Intermediate

WORKFLOW MANAGEMENT

Intermediate

ANALYTICAL SKILLS

Intermediate

CUSTOMER SERVICE

Intermediate

DETAIL ORIENTED

Intermediate

OPERATIONAL EFFICIENCY

Intermediate

WORKFLOW AUTOMATION

Intermediate

Languages

English

Beginner

Malayalam

Beginner

Hobbies and interests

Crocheting