Social Media/ Digital Marketing Executive / Sales / Tech Support
Technical Care Center
Total years of experience :8 years, 9 Months
Specializing in Video Games(PS5, Xbox, NINTENDO), Smartphones and (iPhone, iPad, SAMSUNG), Digital Qurans, and Islamic Clocks,
and all sorts of electronics.
Creating content, including text posts, videos, and images for use on social media.
Promoting products, services, and content over social media, in a way that is consistent with an organization’s brand and social media strategy
Scheduling social media posts using applications such as Facebook, Instagram, Tiktok, and Youtube shorts.
Selling products, Interacting with customers, and dealing with customers’ inquiries.
Developing new social media strategies and campaigns.
Managing a budget to be spent on promoting social media posts and pay-per-click (PPC) advertising.
Focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences.
Guiding and helping customers in their technical problems involving computers, cable connections, smartphones, smartTV, internet configuration, network connectivity, hardware, software, operating systems, email, telephone, and applications.
Investigating, diagnosing network, and solving computer, cable, internet, phone, software and hardware faults.
Asking probing questions and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing the best resolution.
Selling product and services while ensuring quality over price.
Negotiating with price and fees using solid and beneficial arguments and worked with orders at their convenience to generate more sales.
Manage account status, balances, identify inconsistency and provide permanent resolution.
Achieve agreed sales targets and outcomes within schedule, keep abreast of best practices and promotional trends.
Helps customers make selections by building customer confidence; offering recommendations, suggestions, opinions and building friendly
relationship to keep them from coming back .