Elmar Unico

- Greet and register guests in a 190+ room hotel using a Point of Sale (POS) Terminal, memorizing faces and names to ensure personalized service throughout guest stays.

- Take and confirm reservations over phone, email and in person, ensuring no reservation overlaps or over-booking.

- Refer and report customer inquiries and complaints to the appropriate departments.

- Handle all media and public relations inquiries.

- Serve as central point of contact for all outside vendors needing to gain access to the building.

- Disperse incoming mail to correct recipients throughout the office.

- Make copies, send faxes, and handle all outgoing correspondence.

- Maintain the front desk and reception area in a neat and organized fashion.

• Responsible for moderately complex to advanced functions of Order Management and for executing job duties with speed and accuracy in a fast-paced environment.
• Provided assistance and support to other members of the Sales Organization and Sales Support Teams, as well as Management. Organizes and sets priority of their assigned order entry workload for efficient execution.

• Processed order's customer placed online. End to end process.
• Collecting and entering data in databases.
• Day to day activities involved inputting information into a computerized database.
• Admin task: rectified incorrectly processed order.