Ema Vuković, Technical Account Manager

Ema Vuković

Technical Account Manager

Bayt.com

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Master, Informatics
Expérience
11 years, 4 Mois

Partager Mon CV

Empêcher usager


Expériences professionnelles

Total des années d'expérience :11 years, 4 Mois

Technical Account Manager à Bayt.com
  • Émirats Arabes Unis - Dubaï
  • Je travaille ici depuis février 2020

In Bayt, I am a part of the post-sales & implementation team for Talentera solution - Branded Career Channel & Applicant Tracking System (ATS).

Technical Writer & Product Manager à ATA.ONE
  • Royaume Uni - London
  • avril 2018 à janvier 2020

ATA.ONE Ltd. is a UK startup company located in London, founded by aviation and IT professionals with the goal to develop a cloud-based platform that will help airlines to load maximum passengers on board.
My job in ATA.ONE is to:
• Take care of the product development progress for both mobile and
web solution and administer JIRA
• Work closely with the development team on functionality conceptualization
and visualization
• Create both technical (APIs, functional and process documentation)
and user-oriented content (user guides, FAQs, product descriptions
and explanations)
• Conduct functional and user-acceptance testing
• Provide 1st level support to both clients and end-users
• Handle the information security documentation and GDPR compliance
activities

In ATA.ONE I managed to sync cross-discipline project team situated around the globe and create a company’s documentation portfolio from scratch.

Business Process Consultant à InfoDom
  • Croatie (Hrvatska)
  • juin 2017 à mai 2018

InfoDom is a privately-owned IT company mainly focused on the public sector. Here I had an opportunity to work within Waterfall methodology. I was simultaneously involved in two complex projects. One referred to software development within food safety domain with extensive industry research activities. The other focused on the enhancement and upgrade of the existing system with the purpose of creating a generic solution for government inspections.

I was responsible for:
• Moderating meetings with customers and gathering requirements
• Creating specifications for developers with a good portion of diagramming (flowcharts) and wireframing
• Website creation and administration with digital marketing activities
• Giving training on specific topics to other colleagues
• Participating in company strategic meetings

Thanks to my newly gained process modeling and wireframing skills implemented across project documentation, development time was reduced by 30%.

Business Analyst à CROZ
  • Croatie (Hrvatska)
  • janvier 2013 à juin 2017

CROZ is a medium-sized IT company that offers turn-key projects or professional services including education, consulting and implementation of the technology. This is where I started my journey as a business analyst, while still pursuing the Master’s degree. I got to work on innovative projects - eLearning and Idea/Innovation/Knowledge Management solutions development for implementation in the business environment. Here I’ve discovered the Scum framework thanks to the fact that all the projects had it applied. I also had an opportunity to see Design Thinking in practice. Besides juggling between clients and developers, as a value of working in CROZ I see a strong departmental (BA) collaboration and educational possibilities for improving skills and knowledge required in this field of IT and working with different profiles.

Among my duties and skills gained I would point out:
• Engage client to gather software requirements/business rules, and ensure alignment with development teams while drafting functional and technical documentation (use cases, user stories, change requests, release notes) for custom-made solutions
• Manual testing and UX/functionality improvements for new versions
• Liaise between business, technology, and support teams
• Manage projects through status meetings and tracking issues
• Designed various content for both the solutions and official websites, with SEO, Analytics and social media responsibilities
• Pre-sales and demo presentations to clients

What was highly appreciated by CROZ was my vigor, enthusiasm, and passion that very often won over clients when attending meetings with sales team presenting the in-house built solution, resulting in one new PoC approximately every other month.

Intern at NGO à YouNet, Bologna
  • Italie
  • novembre 2014 à avril 2015

• Project accounting and project's budget reporting
• Support on the financial management of mobility projects
• Support on ordinary administration
• Organization of meetings and events, training sessions' active participation
• Promotion of social activity, youth learning, mobility, and volunteering
• Individual and teamwork on writing projects and project management
• Debates and discussions on European relevant themes Coordination of international projects
• Networking with European and international organizations
• Designing the new international projects (European awareness and active citizenship, intercultural dialogue, social inclusion)

Éducation

Master, Informatics
  • à University of Zagreb, Faculty of Economics and Business
  • septembre 2014

Business Process Management Systems, Business Data Management, Data Warehousing, Decision Support Methods, E-business, Informatics Management, Innovations Management, Knowledge Management, English in International Business

Master, New Media
  • à Alma Mater Studiorum Bologna - Faculty of Economics, Management and Statistics
  • juillet 2014

Research paper for the final work (thesis): Organizational idea management by social networking on collaboration platform

Baccalauréat, Business Economics
  • à Faculty of Economics and Business
  • septembre 2012

Microeconomics, Macroeconomics, Math, Law, Management and Organization, Marketing, Accounting, Finance, Tourism, Trade, International Economics, Informatics, Business languages (English & Italian)

Specialties & Skills

Technical Writing
Process Modeling
Business Analysis
Product Management
Scrum/Agile
Social Networks
IBM Connections
Product Management
User Experience
ClickUp
HTML/CSS
Archimate
Business Architect
Camtasia
Google tools (Analytics, AdWords, WebMaster, ...)
MS Office
WordPress
IBM RRC
IBM RTC
Balsamiq
MS Visio
InVision

Langues

Anglais
Expert
Croate
Langue Maternelle
Italien
Expert
Espagnol
Débutant
Allemand
Débutant

Adhésions

EFZG (Faculty of Economics & Business) alumni
  • Participant in events
  • October 2014

Formation et Diplômes

Professional Scrum Master (Certificat)
Date de la formation:
January 2020
Professional Scrum Product Owner (Certificat)
Date de la formation:
January 2020
Business Analysis Foundations (Formation)
Institut de formation:
Udemy
Date de la formation:
September 2019
Durée:
9 heures
HTML5 & CSS3 (Formation)
Institut de formation:
Udemy
Date de la formation:
February 2019
Durée:
13 heures
WordPress installation and administration (Certificat)
Date de la formation:
July 2013
Moodle Course Creator Certification (Certificat)
Date de la formation:
May 2016
OMG-Certified UML Professional 2 (OCUP 2) (Certificat)
Date de la formation:
December 2017

Loisirs

  • Yoga
  • Reading books
  • Volleyball
  • Foreign language learning
    Italian, Spanish, German
  • Dancing
    Salsa, bachata, reggaeton