Technical Account Manager
Bayt.com
Total years of experience :11 years, 4 Months
In Bayt, I am a part of the post-sales & implementation team for Talentera solution - Branded Career Channel & Applicant Tracking System (ATS).
ATA.ONE Ltd. is a UK startup company located in London, founded by aviation and IT professionals with the goal to develop a cloud-based platform that will help airlines to load maximum passengers on board.
My job in ATA.ONE is to:
• Take care of the product development progress for both mobile and
web solution and administer JIRA
• Work closely with the development team on functionality conceptualization
and visualization
• Create both technical (APIs, functional and process documentation)
and user-oriented content (user guides, FAQs, product descriptions
and explanations)
• Conduct functional and user-acceptance testing
• Provide 1st level support to both clients and end-users
• Handle the information security documentation and GDPR compliance
activities
In ATA.ONE I managed to sync cross-discipline project team situated around the globe and create a company’s documentation portfolio from scratch.
InfoDom is a privately-owned IT company mainly focused on the public sector. Here I had an opportunity to work within Waterfall methodology. I was simultaneously involved in two complex projects. One referred to software development within food safety domain with extensive industry research activities. The other focused on the enhancement and upgrade of the existing system with the purpose of creating a generic solution for government inspections.
I was responsible for:
• Moderating meetings with customers and gathering requirements
• Creating specifications for developers with a good portion of diagramming (flowcharts) and wireframing
• Website creation and administration with digital marketing activities
• Giving training on specific topics to other colleagues
• Participating in company strategic meetings
Thanks to my newly gained process modeling and wireframing skills implemented across project documentation, development time was reduced by 30%.
CROZ is a medium-sized IT company that offers turn-key projects or professional services including education, consulting and implementation of the technology. This is where I started my journey as a business analyst, while still pursuing the Master’s degree. I got to work on innovative projects - eLearning and Idea/Innovation/Knowledge Management solutions development for implementation in the business environment. Here I’ve discovered the Scum framework thanks to the fact that all the projects had it applied. I also had an opportunity to see Design Thinking in practice. Besides juggling between clients and developers, as a value of working in CROZ I see a strong departmental (BA) collaboration and educational possibilities for improving skills and knowledge required in this field of IT and working with different profiles.
Among my duties and skills gained I would point out:
• Engage client to gather software requirements/business rules, and ensure alignment with development teams while drafting functional and technical documentation (use cases, user stories, change requests, release notes) for custom-made solutions
• Manual testing and UX/functionality improvements for new versions
• Liaise between business, technology, and support teams
• Manage projects through status meetings and tracking issues
• Designed various content for both the solutions and official websites, with SEO, Analytics and social media responsibilities
• Pre-sales and demo presentations to clients
What was highly appreciated by CROZ was my vigor, enthusiasm, and passion that very often won over clients when attending meetings with sales team presenting the in-house built solution, resulting in one new PoC approximately every other month.
• Project accounting and project's budget reporting
• Support on the financial management of mobility projects
• Support on ordinary administration
• Organization of meetings and events, training sessions' active participation
• Promotion of social activity, youth learning, mobility, and volunteering
• Individual and teamwork on writing projects and project management
• Debates and discussions on European relevant themes Coordination of international projects
• Networking with European and international organizations
• Designing the new international projects (European awareness and active citizenship, intercultural dialogue, social inclusion)
Business Process Management Systems, Business Data Management, Data Warehousing, Decision Support Methods, E-business, Informatics Management, Innovations Management, Knowledge Management, English in International Business
Research paper for the final work (thesis): Organizational idea management by social networking on collaboration platform
Microeconomics, Macroeconomics, Math, Law, Management and Organization, Marketing, Accounting, Finance, Tourism, Trade, International Economics, Informatics, Business languages (English & Italian)