Total Years of Experience: 10 Years, 7 Months
February 2018
To March 2021
Homeroom Teacher and French Language Teacher
at Pioneers International Kindergarten
Location :
Qatar - Doha
Managed 24 students for KG1
* Taught French to 54 students for preschoolers, KG1, KG2
* Customized lesson plan for different levels to cater students need
* Classroom Management
* Instructional Skills
* Follow curriculum development
* Creative lesson planning according to students needs
* Develop students writing skills and speech
* Taught French to 54 students for preschoolers, KG1, KG2
* Customized lesson plan for different levels to cater students need
* Classroom Management
* Instructional Skills
* Follow curriculum development
* Creative lesson planning according to students needs
* Develop students writing skills and speech
June 2017
To July 2017
Consultant Lead Training Manager
at Royal Living Stone Victoria Falls by Anantara
Location :
Zambia - Zambezi
Reported to Hotel Manager
* Supervised Job Task Inventory for new joiners
* Trained duty manager/job coaches to conduct performance appraisal
* Supervised development plan for performance appraisal
* Implemented an effective action plan for Guest Service Center
* Delivered training programs based on operations needs
* Liaise with job coaches/Duty Managers for daily departmental training
* Adapted and implemented sequence of service for Front Office according to LQA (Airport Representative,
Marine Hostess, Bellman, Concierge, Reception, Guest Service Centre and Villa Hosts)
* Migrated standard operations philosophy and Leading Quality Assurance Standards
* Responsible for designing departmental monthly training calendar
* Led the tracking records of job coaches performance
* Monitored e-learning schedule and score
* Trained job coaches to deliver daily on the job training
* Task force as Rooms Division
* Supervised Job Task Inventory for new joiners
* Trained duty manager/job coaches to conduct performance appraisal
* Supervised development plan for performance appraisal
* Implemented an effective action plan for Guest Service Center
* Delivered training programs based on operations needs
* Liaise with job coaches/Duty Managers for daily departmental training
* Adapted and implemented sequence of service for Front Office according to LQA (Airport Representative,
Marine Hostess, Bellman, Concierge, Reception, Guest Service Centre and Villa Hosts)
* Migrated standard operations philosophy and Leading Quality Assurance Standards
* Responsible for designing departmental monthly training calendar
* Led the tracking records of job coaches performance
* Monitored e-learning schedule and score
* Trained job coaches to deliver daily on the job training
* Task force as Rooms Division
August 2015
To May 2017
Project Training Lead Manager
at Banana Island Resort Doha by Anantara
Location :
Qatar - Doha
Reported to Hotel Manager
Supervised Job Task Inventory for new joiners
Trained duty manager/job coaches to conduct performance appraisal
Supervised development plan for performance appraisal
Implemented an effective action plan for Guest Service Center
Delivered training programs based on operations needs
Liaise with job coaches/Duty Managers for daily departmental training
Adapted and implemented sequence of service for Front Office according to LQA (Airport Representative,
Marine Hostess, Bellman, Concierge, Reception, Guest Service Centre and Villa Hosts)
Migrated standard operations philosophy and Leading Quality Assurance Standards
Responsible for designing departmental monthly training calendar
Led the tracking records of job coaches performance
Monitored e-learning schedule and score
Trained job coaches to deliver daily on the job training
Task force as Rooms Division Trainer-Souq Waqif Boutique Hotels by Tivoli (3 months)
Human Resource -Cross Exposure
Supervised Job Task Inventory for new joiners
Trained duty manager/job coaches to conduct performance appraisal
Supervised development plan for performance appraisal
Implemented an effective action plan for Guest Service Center
Delivered training programs based on operations needs
Liaise with job coaches/Duty Managers for daily departmental training
Adapted and implemented sequence of service for Front Office according to LQA (Airport Representative,
Marine Hostess, Bellman, Concierge, Reception, Guest Service Centre and Villa Hosts)
Migrated standard operations philosophy and Leading Quality Assurance Standards
Responsible for designing departmental monthly training calendar
Led the tracking records of job coaches performance
Monitored e-learning schedule and score
Trained job coaches to deliver daily on the job training
Task force as Rooms Division Trainer-Souq Waqif Boutique Hotels by Tivoli (3 months)
Human Resource -Cross Exposure
November 2013
To August 2015
English Teacher
at Self Employed
Location :
Thailand - Bangkok
IELTS coaching
Conversation
Conversation
June 2011
To June 2012
Spa Guest Relations Manager
at Anahita
Location :
Mauritius - Poste de Flacq
Supervised store operations such as scheduling, training, ordering supplies, opening and closing store
* In charged of keeping cash deposits and cash register
* Managed daily operations of the spa
* Trained team members for sequence of service and internal policies and procedures to ensure the safety of the
clients
* In charged of keeping cash deposits and cash register
* Managed daily operations of the spa
* Trained team members for sequence of service and internal policies and procedures to ensure the safety of the
clients
November 2006
To October 2008
Guest Relations
at Four Seasons Hotels and Resorts
Location :
Mauritius - Poste de Flacq
Provided upscale guest service experiences for clients throughout their stay
* Monitored daily bookings to meet guests preferences
* Personalized service
* Complied with all operating procedures
3
* Analyze customer feedback and online reviews and suggest ways to enhance guest experience
* Supervised monthly inventory
* Responsible of ordering equipment and clothing
* Addressed and escalated guests complaints
* Progressed from Pro- Shop assistant to Guest Relations for Front Office
* Monitored daily bookings to meet guests preferences
* Personalized service
* Complied with all operating procedures
3
* Analyze customer feedback and online reviews and suggest ways to enhance guest experience
* Supervised monthly inventory
* Responsible of ordering equipment and clothing
* Addressed and escalated guests complaints
* Progressed from Pro- Shop assistant to Guest Relations for Front Office
April 2006
To October 2007
Telephone Operator
Handled daily front office operations
* Tracked guest preferences and updated profile
* Conducted hotel visit
* Rooms allocation according to guest preferences
* Billing & Cashiering
* Tracked guest preferences and updated profile
* Conducted hotel visit
* Rooms allocation according to guest preferences
* Billing & Cashiering
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