Ghiwa Abou mrad

Senior Quality Officer
 Supporting business and welfare units operating a wide range of projects / activities: recyclable waste sorting, infectious waste treatment, health unit, mobility mechanical equipment production, ecological tourism, … in aligning their operations with the laws and according standards and best practices.

 Supporting ISO 9001:2015 certified offices and support functions (departments) within the organization: Fundraising office, Logistics and procurement department, HR department.

 Promoting ISO 9001:2015 - Quality Management System -standard among business and welfare units / departments through the following:
 Identifying the internal and external factors affecting the business decisions and strategy (SWOT and PESTEL analyses)
 Mapping the risks and their significance, and setting prevention and mitigation action plans
 Setting SMART quality objectives and KPIs, and regularly assessing them
 Developing new records / procedures / processes and updating the existing for continuous improvement
 Conducting ISO9001:2015 internal audits and on-site inspections
 Investigating the non-conformities
 Conducting relevant trainings
 Following-up on customer feedback and complaints
 Preparing and facilitating the external audits

 Drafting the specifications and testing instructions for received and produced items
 Developing new policies and procedures to comply with International norms and donors’ requirements (Procurement manual at the Logistics department)
 Initiating the quality management system for uncertified business units (ex. Special education unit )

 Assisting an agriculture engineer specialized in animal production in the following:
 Consultancy services for poultry husbandry
 Planning and selling poultry slaughtering lines and animal feed lines as well as poultry rearing equipment.
 Drafting and comparing offers, coordinating with suppliers, responding to clients’ inquiries, preparing for exhibitions

 Planning monthly visits to pharmacies, demonstrating medical equipment
 Ensuring professional communication, collecting database
 Managing invoicing, money collection, customer service and office work