Ghofran Raad

• Act as system owner for the banks ERP implementation, coordinating between
business departments and the ERP vendor.
• Analyze and document business requirements and translate them into system
and database-level specifications.
• Participate in testing, validation, and acceptance of ERP modules to ensure
alignment with department operations.
• Provide end-user training and post-implementation support to ensure effective
system adoption.
• Perform operational database tasks including data extraction, authorized
updates, and daily backup monitoring.
• Manage user access, roles, and permissions across banking and integrated
systems.
• Support and maintain third-party applications integrated with the core banking
environment.

• Managed the IT department, including structure, policies, and operational
procedures.
• Developed annual IT plans and budgets, monitored execution, and reported
progress to management.
• Led infrastructure enhancement initiatives covering servers, networks, and end
user systems.
• Coordinated with vendors and external support providers for procurement and
technical services.
• Led the implementation of an Odoo ERP system, including requirements analysis,
customization coordination, user training, and post-go-live support.
• Supervised IT staff and ensured timely delivery of technical services across
departments.

• Administered and monitored core banking applications and supporting end user.
• Managed user access, permissions, and security controls in accordance with
banking policies.
• Supported database migration and system enhancement activities while ensuring
data integrity.
• Maintained and secured the banks website and hosting services.

• Administered core banking systems, databases, and related server environments.
• Managed system upgrades, patches, and user access controls.
• Acted as a liaison between business units and software vendors to implement
system changes.
• Participated in a Core Banking upgrade project including server configuration,
database migration, and system customization.
• Ensured operational continuity through backup strategies and recovery readiness.

• Coordinated technical support activities for hardware, software, and network
issues.
• Monitored antivirus systems and performed advanced diagnostics on PCs and
servers.
• Supported vendor evaluation and selection for IT-related solutions.

• Delivered technical support for employees and brokers across trading systems.
• Managed antivirus protection and network security controls.
• Implemented and administered a call recording system to ensure compliance and
data integrity.
• Deployed Service Desk Plus to improve IT service management processes.

• Delivered technical lectures and training sessions for students.
• Organized educational workshops and student activities.
• Contributed to academic projects and managed educational social media
content.