Specialist NaaS Performance Analyst
Jazz
Total years of experience :5 years, 1 Months
• Troubleshooting and resolving any SIP Trunk-related issues like lagging, fluctuations, and E2E reachability that Jazz has provided through Cloud on NGN Servers.
• Design and develop operation procedures for Applications (JAZZCASH) fault handling and reporting criteria for the Operations team.
• Supervised and Analysis of Jazz’s VMware commercial Cloud solution through vROPS and vSphere and suggest solutions to implementation teams.
• Design and develop operation procedures of VMWARE infrastructure for the Operations team.
• Identifying the critical applications (JAZZCASH) issues related to system resource utilization (CPU, Memory, Threads, etc.) using AppDynamics.
• Design and develop operation procedures for Applications (JAZZCASH) fault handling and reporting criteria for the Operations team.
• Analyzing performance metrics of applications (transaction, active usage, load, response time, etc.) as required to diagnose complex problems through AppDynamics.
• Provide performance management support and technical guidance with AppDynamics for Application teams (JAZZCASH).
• Proactive Monitoring of databases and server device logs and business transaction patterns, identification, and resolution of observed anomalies.
• Auto email/SMS alerts enablement for IP Network performance via UFM.
• Provisioning L2 & L3 connectivity for customers through ISP network, including multiple scenarios, like P2P, PMP, 3GAAS, Fiber, or through Third-Party Interconnects, depending upon the customer requirements and proposed solution.
• Route advertisement & traffic planning through a Network comprised of OSPF, BGP, MPLS, Segment Routing, LS-BGP, LDP/RSVP, MP-BGP, L2/L3 VRF and VPNs, VRRP, and Traffic Engineering.
• Configuring Juniper MX-480/ MX-104, Juniper SRX 100/110, Juniper EX-4200/2200 Switches, Brocade \[B6910/B624\] Switches/Raisecom \[ISCOM2624G\] Switches/Huawei \[Quidway S3300\] for client end last-mile connections.
• Configuration Hands-on Juniper SRX-100/Juniper SSG5/Cisco 850/MAIPU routers and FortiGate Firewalls.
• Supervision of FIX access network, IP-RAN, FTTS, and MW Network
• Expertise in Transmission equipment including NG-WDM ( OSN 8800, OSN 9500), OTN (OSN1800V), SPO 1410 & 1460, & MW RTN, NE 8000.
• Operational Access of Huawei U2000, NCE, Ericsson SoEM, and Ericsson IPTNMS (Circuit/Packet) for the accessibility of NE Cards to check the configuration parameters and operational alarms and proceed for escalation along with raising WO \[work orders\] and its implementation.
• Proactive Monitoring Device logs and traffic patterns, identification, and resolution of observed anomalies.
• Performance Gauging of Network Support Issues, Customer Provisioning, Support Tickets, and team performance, keeping in view the defined SLA.
• Planning and Performing Network Optimization, Support, and Upgrade Activities. Coordinating with the Design team for planning and implementation of solutions.
Computer Science Major in Networks and System Administration
